Exotel - Integration & Customization Engineer II - in Bangalore, भारत

About Us : Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom https://jobeax.com/link/lkon8N9dW3zmrk6u in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging https://jobeax.com/link/8lZsy7R2ehIse7xo by 6,000+ companies across 60+ countries, Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban https://jobeax.com/link/dqOHxu7BdYeLSbix offerings include communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the https://jobeax.com/link/Kv4juBwnOy3CAS1O are a Series D company valued at $100 million with $60 million in https://jobeax.com/link/fhBTz021FoxU7LVf Services : The Professional Services team is the "Special Forces" of our engineering organization. We don't just build products; we solve high-stakes enterprise https://jobeax.com/link/Rne362nyMLduj8HP engineering solves infrastructure-level problems to ensure no one misses a call or an SMS, even in highly customized enterprise https://jobeax.com/link/qepFSXhq2383NcpG focus on building fault-tolerant, scalable, and real-time distributed systems that integrate seamlessly with complex enterprise https://jobeax.com/link/Olf5IWHksw9m5Ap9 Stack : - Languages : PHP, Python, Golang, Node.js- Data/Observability : MySQL, NoSQL, Elasticsearch, Grafana, KibanaRoles & Responsibilities : As an Integration and Customization Engineer - 2, you will be the technical anchor for complex ECC (Enterprise Contact Center) project customizations.- Engineering Excellence : Design and develop high-complexity customizations, integrations, and automation modules for large-scale enterprise customers.- Technical Leadership : Independently deliver complex modules and take ownership of the end-to-end execution of internal projects.- Mentorship : Guide and unblock L1 engineers, ensuring the team maintains high coding standards and best practices.- System Ownership : Navigate and optimize forked, legacy, or complex codebases to ensure high performance and reliability.- Stakeholder Management : Work closely with Product, Engineering, Infosec, and Customer-facing teams to translate enterprise requirements into executable technical roadmaps.Must-haves : - 2 - 4 years of software engineering experience with a Bachelor's or Master's in Computer Science.- Advanced proficiency in PHP and expert knowledge of HTML, CSS, and React.js.- Deep mastery of Data Structures, Algorithms (DSA), Concurrency, and Multithreading.- Practical experience with 3-Tier and Microservices architectures, RESTful services, and protocols.- Expert in SQL/NoSQL data modeling, caching layers, and building/deploying Linux-based applications.- Understanding of TCP/IP networks and Linux OS https://jobeax.com/link/l5sGQ94i8uRuaDNO success looks like (first 90 days) : - End-to-End Ownership of Complexity : Take full responsibility for the design, implementation, and production stabilization of a high-complexity enterprise customization.- Technical Leadership & Unblocking : Act as a technical anchor, guiding L1 engineers through rigorous code reviews and test plans. (ref:hirist.tech)