Exotel - Implementation Engineer - Contact Center in Bangalore, भारत

About Exotel : Exotel is the emerging market's leading full stack customer engagement platform and business-focused virtual telecom https://jobeax.com/link/j7SYAz2UdixPHoPs has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling https://jobeax.com/link/j7SYAz2UdixPHoPs was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and https://jobeax.com/link/aXdboit10NtkwFdJ, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer https://jobeax.com/link/rNH38Kil92Cb8KCa have a $50 million ARR and a $100 million Series D funding https://jobeax.com/link/NTdSuwGjIZWQFc1B has won The ET StartUp Awards 2022 under the Comeback Kid https://jobeax.com/link/fOfr7kyUCg6QtwGT will you do?- Assist in the installation and configuration of contact center software solutions, including IVR, ACD, CTI, and CRM systems.- Troubleshoot software performance, reliability, and scalability issues under the guidance of senior team members.- Assist in providing training to end-users on the use of contact center software solutions.- Collaborate with other members of the contact center team, including software developers, quality assurance analysts, and project managers.- Develop and maintain software documentation, including installation and configuration guides, troubleshooting manuals, and training materials.- Identify opportunities for process improvement and work with the team to implement solutions.- Ensure that all software installation and configuration follows established standards and best https://jobeax.com/link/UeihKekmHfcz25oy are we looking for?Total Experience : 1 - 5 years- Strong interest in software execution, preferably in a contact center environment.- Familiarity with Linux and Windows operating systems.- Excellent problem-solving skills and attention to detail.- Strong communication and collaboration skills.- Ability to work independently and manage multiple tasks simultaneously.- Basic to intermediate knowledge of working with Linux OS.- Basics of networking concepts (LAN, OSI, Topology, IPv4, IPv6, etc).- Basics of database concepts - MySQL, Postgres, etc.- Should be willing to learn telephony concepts (PRI, VOIP, etc.).- Good listener with very good communication skills.- Exceptional attention to detail and organizational skills.- Excellent writing, editing, and proofreading skills.- Basic knowledge of HTML and CSS would be an advantage. (ref:hirist.tech)