Exotel - Forward Deployed Engineer III - Voicebot Delivery in Bangalore, भारत

About Exotel :Exotel is India's leading AI-first cloud communications platform, powering over 25 billion customer conversations annually for 6,000+ enterprises across India, Southeast Asia, and the Middle https://jobeax.com/link/rf2n4kb6PW5OOcXz voice and contact centres to AI-powered customer engagement, Exotel enables businesses to build reliable, scalable, and intelligent customer https://jobeax.com/link/spc6Z5WhnoQxNych the Role :You will be the senior technical voice in Voicebot Delivery: setting the standards others build to, taking on the hardest and most novel builds, and shaping what gets productised rather than rebuilt for each https://jobeax.com/link/7ZSKJdTY9nUjuoGM You'll Do :Solution Architecture and Delivery :- Own the most complex and novel voicebot builds, and set the technical approach others follow.- Act as design authority on solution and integration architecture across the customer's communication stack, and make the feasibility call at scoping.- Be the technical voice in front of enterprise customers and in https://jobeax.com/link/jlA7PpIq6oYIwYkC and Platform Engineering :- Set the prompt patterns, evaluation standards and guardrails the team builds to.- Own the architecture of LLM-backed conversation systems: orchestration, retrieval, tool use, latency and failure behaviour.- Build the connectors, test suites, accelerators and tooling the whole team https://jobeax.com/link/OFfJ8MUWg5AsUaX4 Leadership :- Shape the product and engineering roadmaps - turn recurring patterns into platform work rather than repeated bespoke builds.- Partner with Product and Engineering on customer-specific enhancements and on resolving escalations.- Grow FDE I and FDE II engineers into independent https://jobeax.com/link/yYjnkfPytMKWeKDj We're Looking For :Experience :- 5+ years, with significant time in a hands-on engineering or forward-deployed role.- A track record of building reusable tooling and accelerators, not only of delivering projects.- Experience leading enterprise implementations end to https://jobeax.com/link/9BN63IZ8Ppd1vEoQ Expertise :- Strong software engineering background with hands-on coding in Python and/or TypeScript.- Experience with LLM application architecture: orchestration, retrieval-augmented generation, agents and tool calling, evaluation and guardrails.- Able to architect integrations against any customer communication stack - ticketing, CRM, marketing automation, deflection and contact centre systems.- Deep debugging ability across distributed systems, APIs and real-time voice or telephony.- Working knowledge of cloud platforms, Linux, SQL and networking https://jobeax.com/link/TDNWunws0GAcJa3S and Leadership Skills :- Credible with engineering teams and with enterprise customers alike.- Strong stakeholder management and escalation handling.- Able to mentor engineers and raise the technical bar of a team without owning it on https://jobeax.com/link/53Yt0d6s5G0fv1Wv :- Bachelor's or Master's in Computer Engineering, Computer Science or an equivalent computer-related https://jobeax.com/link/TSKTSZeQcaVBbhxf to Have :- Experience with LLM application or multi-agent frameworks.- Contact centre platforms, SIP, VoIP or WebRTC.- Experience influencing a product roadmap from the field.- Exposure to conversational AI platforms in the market. (ref:hirist.tech)