Assist in establishing annual IT departmental goals and objectives.
Support overall management of IT operations including hardware, software, applications, digital, and networking.
Assist in IT governance – contract management, vendor management, IT procurement, vendor performance evaluation, SLA management, AMC/warranty management, etc.
Help in preparing IT Opex/Capex budget, IT cost control, and cost optimization on operational expenses/budget.
Support IT requirement analysis, planning, prioritizing, and execution for setting up new project sites.
Ensure uninterrupted operation of IT systems to support business requirements.
Assist in the identification, design, development, and implementation of new IT applications/IT infrastructure and changes to existing computer systems and software packages.
Provide technological support in the implementation of automation, security, surveillance, and access control systems and create interfaces of these applications with other business applications.
IT service management with Service Now tool as per ITIL framework. Track all incidents and service requests in the Service Now tool. Fetch all reports and prepare MIS from the Service Now database. IT asset management through CMDB database.
Manage and maintain data centers, all servers, networks, video conference systems, video surveillance, and access control systems.
Manage facility (IT helpdesk) management services. Manage user ticket escalation and take up with partner/vendor and respective teams to close in a timely manner.
Ensure IT network security through robust firewall and proxy server administration and management systems.
Monitor IT security compliance of end-user devices, DC devices, and network devices. Use Power BI reports to identify gaps and mitigate any risks.
Implement and provide support for video surveillance and access control systems.
Review the network, datacenter, DR, and security design of new projects (apps, infra) or changes to existing systems by internal teams or by the IT service partner(s).
Research the latest market/technology trends for IT, OT/IOT, and information security.
Act as a technical expert on routing and switching, datacenter networking, and security technologies. Implementation and operational experience with enterprise-class routers, switches, and firewalls.
Experience with load balancers, internet gateways, IPS/IDS, network security technologies like ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE.
Experience working with visualization technologies (VMware, Hyper-v, etc.) and virtual networks, datacenter networking like BGP-Lite, VLAN, VxLAN, FCoE, TRILL, OTV, IS-IS.
Knowledge and experience in cloud computing infrastructure and orchestration, advanced knowledge of Cisco security policy design and implementation, strong to advanced knowledge of Cisco Wireless LAN Controllers.
Success Measures
Domain: Information Technology
Key Result Area: IT infrastructure, IT security, IT facility management, IT and digital projects, automation/digitization, IT budgeting, cost control procurement, vendor management, IT applications, data center management.
KPI / Outcome: Server availability & security, network availability & security, EUS availability & security, no of incidents, % of tickets breaching SLA, on-time completion of IT and digital projects, no of projects completed, timely adherence & within budget, IT applications availability (SAP ERP, Outlook, HCMS, KRONOS, Minex, WB applications, Oracle-based application, etc.) – 99.5%, 99.5% uptime.
Qualifications
Qualifications: Essential: BE/B.Tech in CSE/IT or MCA from a reputed institute (Regular)
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