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Job Description
Main Duties:
Administration
Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.
Customer Service
Set up systems, train and implement the same to ensure meeting of required standards of guests satisfaction
Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency
Financial
Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.
Production and implementation of annual budgets to ensure organizational profitability
Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.
Operational
Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources available
Compliance with Health & Safety Legislations : Training and implementation of all applicable policies
Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.
Ensuring all departmental communication standards are met
Personnel
Hiring of team members, as per the HR plan of the organization
Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.
Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.
Ensuring redressal of any associate complaints / issues
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
Strong process orientation;
Strong Leadership abilities and organizational skills;
Entrepreneurial, thinks out of the box;
Able to drive change and look for operational efficiencies/synergies across the network
Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
Minimum 8 to 10 years of progressive upscale hotel experience of which at least 2 to 3 years in similar role.
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