Role Overview

We are looking for a highly structured and execution-focused Executive Assistant (EA) to the COO to support operational governance, reporting, and cross-functional coordination across our India and UAE teams.

This role is not a traditional calendar-management EA. It is an operations-enabler role requiring strong analytical thinking, ownership mindset, and ability to drive follow-ups across multiple stakeholders (sales, delivery, finance, HR, and partners).

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Key Responsibilities

1. Reporting & Business Insights

Prepare weekly, monthly, and quarterly MIS reports across business units
Track key metrics:
Revenue vs targets
Pipeline & conversion
Collections & receivables
Project delivery status
Work with tools like Odoo, Excel, Power BI to consolidate and present insights
Identify gaps, inconsistencies, and highlight actionable insights to the COO

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2. Cross-Functional Coordination

Act as a central coordination layer between:
Sales / ASL team
Delivery teams
Finance & collections
HR & operations
Ensure closure of action items from internal reviews and leadership meetings
Drive accountability across teams with structured follow-ups

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3. COO Office Management

Prepare meeting agendas, MOMs (Minutes of Meeting), and action trackers
Support in business reviews, board-level summaries, and leadership decks
Maintain structured documentation for:
Key decisions
Strategic initiatives
Operational plans

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4. Process & Governance

Bring discipline in:
Reporting cadence
CRM hygiene
Data accuracy across systems
Assist in defining and tracking SOPs and operational workflows
Support automation initiatives (reporting, dashboards, trackers)

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5. Special Projects

Work on strategic initiatives driven by COO office:
New service launches
Partner programs
Internal process improvements
Conduct basic research, benchmarking, and data analysis

Requirements

Required Skills & Qualifications

2–5 years experience in operations / business analyst / EA to leadership roles
Strong proficiency in:
Excel (mandatory – advanced level)
PowerPoint (executive presentations)
Any ERP/CRM (Odoo preferred, but not mandatory)
High ownership and follow-through mindset
Strong communication and stakeholder management skills
Ability to handle ambiguity and multi-task in a fast-paced environment

Preferred Background

Experience in IT services / SaaS / cloud / consulting companies
Exposure to MIS reporting, dashboards, or financial tracking
Prior experience supporting CXO-level stakeholders

Executive Assistant to COO (Operations & Reporting)

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