ESM Tools Admin

Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: ESM Tools
Position: SSE/LA
Experience: 8+ years
Category: Software Development/ Engineering
Shift: Prime hrs EST, should be ready for 24/7
Main location: Bangalore, Chennai
Position ID: J0926-0530
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.

Minimum 8 years of experience in service management or infrastructure management
6+ years working experience on ESM Tools
Good working Experience in tools like Solarwinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring and Observability.
Working experience and troubleshooting knowledge in SNMP, WBEM /WMI and Monitoring agents.
Knowledge in MIB's , OID's and WMI performance counters
Knowledge in Metrics, Traces and Log Ingestion
Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty.
Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and report writer
Knowledge in Event management and Capacity management
Participate in Problem Management review meetings and provide root cause analysi
Experience with scripting in UNIX, Linux, and Windows environments
Should possess work experience on migration/upgradation ESM tools Projects
Identify Service Improvement Area and Implement in Production infrastructure
Good knowledge of business continuity planning and disaster recovery practices
Must have excellent communication skills
Flexible to work on shifts.
Thorough understanding of ITIL process

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

ESM Tools Admin

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