ERM - Business Analyst - Knowledge Management in Gurgaon, भारत

About ERM :ERM is the world's largest specialist sustainability consultancy, with over 50 years of experience helping organisations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the https://jobeax.com/link/EIRAqx8Ke0C8IMbb the Global Delivery Centre (GDC) :The GDC in Gurugram is ERM's global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM's global business runs seamlessly, efficiently, and https://jobeax.com/link/NqCAQQdk60aFLhTD the GDC, you will :- Be part of a hub that ensures ERM's business continuity worldwide.- Collaborate with colleagues across geographies to support global operations.- Drive consistency, compliance, and efficiency in core functions.- Work with digital, automation, and AI-enabled tools to optimise how ERM operates.- Work in shifts where required, depending on the role.- As processes mature and automation increases, reliance on shifts will https://jobeax.com/link/7iMPUw6F2CBKCKyc this role matters :As a Business Analyst (Knowledge Management), you will support ERM's global delivery by supporting the HR Transformation and Process Improvement projects. You will work within People Services Team (GDC), partnering with various stakeholders to achieve desired results. This role is critical to project delivery, efficiency and GCC's https://jobeax.com/link/h0fLhweADGRR6pcT will your impact be : You will play a key role in strengthening HR knowledge management and enabling a seamless digital employee experience across the GDC. You will ensure HR content, policies, processes, and self-service journeys are accurate, accessible, and continuously improved, while supporting the transition of HR activities into the GDC through structured planning, documentation, knowledge transfer, and https://jobeax.com/link/Zu8DQgEoA2KvC7LJ Responsibilities :1. Knowledge Management & Content Curation :- Own and curate HR portal content across Help, Minerva, Workday Help, and other digital channels.- Develop, maintain, and continuously improve customer journeys, knowledge articles, FAQs, and self-service content.- Maintain front-end/portal content and coordinate with stakeholders to ensure content is clear, current, and aligned with business requirements.- Publish and maintain policies, handbooks, SOPs, and process documentation.- Establish and maintain content governance, including content reviews, ownership, version control, and periodic refresh cycles.2. Self-Service & Digital Adoption :- Support the rollout and adoption of HR self-service capabilities, including Workday Help and other digital HR solutions.- Develop and maintain communication and knowledge content to support new feature releases, process changes, and system enhancements.- Partner with HR SMEs and technology teams to translate complex processes into simple, employee-friendly self-service experiences.- Monitor user feedback and identify opportunities to improve content, navigation, and self-service adoption.3. Transition Planning & Execution :- Partner with SMEs to identify, define, and document activities required for the transition of HR processes into the GDC.- Translate transition requirements into structured RBD backlog items, including activities, dependencies, ownership, timelines, and deliverables.- Develop and maintain transition documentation, including SOPs, process maps, knowledge articles, issue logs, and transition plans.- Support transition readiness, knowledge transfer, and hyper-care activities to ensure smooth integration and operational stabilization.4. Agile & Backlog Management :- Work within an Agile delivery framework to manage, prioritize, and continuously refine the RBD backlog.- Convert business and transition requirements into clear user stories, tasks, acceptance criteria, and actionable deliverables.- Track backlog progress, dependencies, risks, and impediments to support timely delivery.- Actively participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and https://jobeax.com/link/CX75qkbyGQiMndZ4 you'll bring :- Experience in Business Analysis, Knowledge Management, HR Operations, or Process Improvement.- Strong understanding of BPM, process mapping, and continuous improvement methodologies.- Knowledge of Lean Six Sigma principles; certification is an advantage.- Proven ability to gather requirements and develop SOPs, process maps, user stories, and knowledge content.- Experience working with global teams and cross-functional stakeholders.- Strong analytical, problem-solving, and stakeholder management skills.- Experience with Workday, HR portals, knowledge management, or digital self-service platforms.- Ability to manage priorities, track deliverables, and work effectively in an Agile https://jobeax.com/link/mzR4DO7Sg7dkTHRM Qualifications :- Experience in HR Shared Services, GCC, or global HR transformation environments.- Exposure to BPM, Lean Six Sigma, Agile, or continuous improvement methodologies.- Familiarity with Workday, HR knowledge management, digital self-service, or workflow platforms.- Experience leveraging automation, Co-pilot, or AI-enabled tools to improve processes and employee experience.- Relevant certifications such as Business Analysis, Agile/Scrum, or Project Management. (ref:hirist.tech)