Enterprise Services GenAI Deployment Senior Manager - Gurgaon, India

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations - such as Enterprise Procurement & Payables, Global Finance & Operations Services, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCGs market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world.

As an Enterprise Services GenAI Deployment Senior Manager, you will work at the intersection of business operations, technology, and AI transformation. Reporting to the Enterprise Services GenAI Deployment Director, you will partner closely with ES service lines to identify, design, deploy, and scale GenAI-enabled solutions that improve efficiency, strengthen controls, and enhance employee and business outcomes.

This is a highly hands-on role. You will embed within service lines, understand operational challenges firsthand, identify high-value use cases, and help translate business needs into practical AI-enabled workflows and solutions. You will work directly with product, engineering, data, and business stakeholders to accelerate adoption and ensure solutions deliver measurable value.

Success in this role requires the ability to build strong business process understanding and the ability to apply GenAI technologies pragmatically to real-world business problems. You will help functions move from experimentation to sustained adoption while contributing to the development of repeatable deployment methodologies and best practices across Enterprise Services.

Key responsibilities include:

AI Solution Deployment & Adoption
Partner with ES service lines to identify and prioritize high-value GenAI use cases
Translate business requirements into AI-enabled workflows, prototypes, and deployment plans
Support implementation, testing, rollout, and stabilization of AI-enabled solutions
Drive adoption through training, change management, documentation, and stakeholder engagement
Monitor solution performance and identify opportunities for optimization and scale

Business Partnership & Value Realization
Build trusted relationships with operational leaders and subject matter experts across Enterprise Services
Understand end-to-end business processes and identify opportunities to improve efficiency, quality, and employee experience through GenAI
Use data and operational insights to quantify impact and prioritize investments
Surface risks, dependencies, and adoption challenges early and help drive resolution

Capability Building & Continuous Improvement
Contribute to deployment playbooks, methodologies, and reusable implementation patterns
Share lessons learned and best practices across functions and deployments
Promote AI-enabled ways of working and support the development of AI capabilities across Enterprise Services
Stay current on emerging GenAI tools, technologies, and deployment approaches relevant to Enterprise Services operations

What You'll Bring

7+ years of experience in operations transformation, process improvement, consulting, product deployment, business technology, or related fields
Demonstrated experience working with AI, automation, workflow technologies, or digital transformation initiatives
Strong understanding of Enterprise Services-type processes, such as Finance, Procurement, HR, Real Estate, Travel, or other operational functions
Experience partnering with technical, product, data, or engineering teams to implement technology-enabled solutions
Proven ability to identify opportunities, drive execution, and deliver measurable business outcomes
Strong analytical, problem-solving, and stakeholder management skills
Bachelors degree required; advanced degree preferred

Who You'll Work With

You will work closely with Enterprise Services leadership, product and engineering teams, AI and Data functions, and operational stakeholders across BCG. You will partner with cross-functional teams globally to deploy and scale AI-enabled capabilities that improve efficiency, strengthen controls, and enhance employee and business outcomes.

Additional info

YOU'RE GOOD AT

Taking a hands-on, roll-up-your-sleeves approach to solving business problems using AI and automation
Understanding operational processes and identifying practical opportunities to improve them through technology
Translating business needs into scalable AI-enabled solutions and workflows
Working effectively with both technical and non-technical stakeholders
Driving adoption and change in complex, matrixed environments
Using data and insight to prioritize opportunities and measure business impact
Operating effectively in ambiguity and adapting quickly as technologies and priorities evolve
Communicating complex concepts clearly and persuasively to a range of audiences

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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Enterprise Services GenAI Deployment Senior Manager - Gurgaon

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