Engineering Manager - CRM

CallPotential is seeking an experienced Engineering Manager to lead our engineering team. This role focuses on driving product success through a strong understanding of systems thinking and integration. The Engineering Manager will lead the team in developing high-quality software solutions, optimizing processes, and fostering a culture of innovation and collaboration.

What You’ll Do

Lead and mentor a team of engineers, promoting inclusivity, high performance, and continuous improvement.
Oversee the development and implementation of software solutions aligned with business objectives.
Implement efficient engineering processes using systems thinking and integration.
Guide architectural decisions and drive innovative solutions.
Collaborate with cross-functional teams, including Product, Design, and Operations. Manage project timelines and resources, focusing on delivering high-quality, customer-centric products.
Foster a culture of trust and collaboration, encouraging open communication and feedback.
Utilize modern software development methodologies to streamline processes. What You’ll Need
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
7+ years of experience in software engineering, with at least 3+ years in a technical leadership role within the payments industry.
Proven experience in designing, executing, and managing complex CRM systems, preferably with exposure to emerging CRM technologies and trends.
Strong proficiency in programming languages such as C#, Python, Node, or similar, and familiarity with modern development frameworks and tools.
Solid experience in Cloud DevOps practices and proficiency with data lake architectures.
In-depth knowledge of CRM protocols
Excellent problem-solving skills, with the ability to anticipate challenges and devise effective solutions.
Strong understanding of operational controls and best practices.
Proficiency in PHP, AWS and Linus preferred

Engineering Manager, CRM

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