About the Company
Expeditors is a Fortune 500 global logistics leader headquartered in Bellevue, Washington . With a worldwide network of over 335+ locations across 100 countries , we employ more than 20,000 trained professionals dedicated to solving the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
About the Expeditors Chennai GCC
The Global Capability Center (GCC) in Chennai, India , is a core strategic arm of Expeditors Corporate Headquarters (CHQ) – Information Services .
Today, our thriving hub of 500+ employees is responsible for delivering world-class information services on a global scale. As a vital pillar of the organization, the Chennai GCC drives measurable value for our people, our business, and our global customers.
We are committed to technological excellence and will continue to pioneer innovative services as we grow responsibly in the coming years. Join us and be a part of a strategic team that moves the world .
Job Description
Position Summary
The Engineer III is an experienced infrastructure engineer within Global Technology who designs, implements, automates, secures, and supports enterprise storage and data protection services . The role combines deep technical ownership with engineering practices, moving beyond traditional administration toward platform reliability, cyber resilience, infrastructure as code, observability, and measurable business outcomes.
This engineer independently delivers solutions of significant size and complexity across storage, SAN, backup, recovery, and hybrid-cloud services. The role contributes to architecture and technical decisions , supports globally distributed production environments, mentors' other engineers, and translates business requirements into scalable, recoverable, secure, and cost-effective capabilities.
Essential Functions and Core Competencies
Technical Depth and Delivery
- Design, implement, test, upgrade, and support enterprise block, file, object, SAN, and backup platforms across on-premises and hybrid-cloud environments.
- Own complex engineering work from requirements and design through change implementation, validation, documentation, operational handover, and lifecycle support.
- Configure and optimize storage provisioning, replication, snapshots, performance, tiering, deduplication, compression, retention, backup policies, and recovery workflows.
- Diagnose cross-domain incidents involving arrays, fabrics, hosts, virtualization, databases, applications, backup media, network dependencies, and cloud services.
- Perform peer reviews for scripts, automation, configurations, designs, recovery runbooks, and implementation plans; provide actionable technical feedback.
- Participate in on-call support, major incident response, root-cause analysis, problem management, and corrective-action follow-through.
Architectural Scale
- Design solutions of significant size and complexity that meet availability, performance, security, compliance, capacity, RPO, and RTO requirements.
- Contribute to architecture reviews, standards, reference patterns, lifecycle roadmaps, and technology-selection decisions for storage and data protection.
- Evaluate dependencies, failure domains, replication topology, data locality, licensing, cost, operational supportability, and vendor lock-in when recommending solutions.
- Engineer high availability, disaster recovery, cyber recovery, and business-continuity capabilities, including isolated or immutable copies and repeatable recovery validation.
- Plan and execute platform upgrades, migrations, refreshes, consolidations, decommissions, and data movement with controlled risk and rollback strategies.
Automation, Platform Engineering
- Build reusable automation using PowerShell, Python, REST APIs, vendor SDKs, and orchestration tools such as Ansible or AWX.
- Manage scripts, infrastructure definitions, configuration, and documentation through Git-based source control, peer review, branching, and versioning practices.
- Integrate infrastructure automation with CI/CD workflows such as Azure DevOps or GitHub Actions, including validation, approvals, secrets handling, and auditable deployment evidence.
- Develop self-service workflows and policy-driven provisioning that reduce manual tickets, improve consistency, and enforces guardrails.
- Apply secure engineering practices including least privilege, service-account governance, credential rotation, certificate lifecycle management, vulnerability remediation, and separation of duties.
- Use AI-assisted engineering responsibly for analysis, code generation, documentation, and operational insights while validating outputs and protecting confidential data.
Reliability, Observability and Operational Excellence
- Define and monitor service health indicators for availability, latency, throughput, capacity, backup success, recovery readiness, replication, and platform risk.
- Implement actionable monitoring, alerting, dashboards, event correlation, and ticket integration using enterprise observability and ITSM platforms.
- Reduce alert noise and recurring incidents through automation, problem elimination, error budgets, runbook improvement, and preventive maintenance.
- Perform trend analysis and capacity forecasting; translate consumption, growth, performance, and support lifecycle into timely CAPEX/OPEX recommendations.
- Maintain accurate configuration, dependency, risk, operational, and recovery documentation; create training material and reusable knowledge articles.
- Measure improvements through outcomes such as provisioning lead time, automation coverage, ticket reduction, change success, restore success, capacity efficiency, and customer satisfaction.
Cyber Resilience, Governance and Recovery Assurance
- Implement layered protection using immutability, isolation, encryption, multifactor authentication, role-based access, audit logging, retention controls, and secure administrative paths.
- Partner with cybersecurity, risk, compliance, application, database, and business teams to define protection tiers, recovery priorities, and evidence requirements.
- Conduct scheduled restore tests, application-consistent recovery tests, disaster-recovery exercises, and cyber-recovery simulations; document results and drive remediation.
- Assess unprotected workloads, policy drift, privileged access, ransomware exposure, end-of-support risk, and recovery gaps; maintain prioritized remediation plans.
- Ensure changes and operations comply with organizational standards, change controls, data handling requirements, and applicable legal or regulatory obligations.
Collaboration, Influence and Business Impact
- Collaborate across engineering teams and with product, security, network, compute, cloud, database, application, facilities, and service-management stakeholders.
- Communicate technical options, operational risks, costs, dependencies, and trade-offs to technical and non-technical audiences.
- Influence technical outcomes through evidence-based recommendations, design reviews, standards, and constructive consensus-building.
- Mentor less experienced engineers, lead knowledge-sharing sessions, and improve team capability through reviews, pairing, documentation, and coaching.
- Coordinate with vendors and service providers on architecture, support cases, escalations, maintenance, licensing, roadmap discussions, and professional services.
- Apply business context to prioritize work that improves customer experience, resilience, operational effectiveness, and value for the organization.
Storage and SAN Engineering
- Engineer and support enterprise storage platforms such as Pure Storage, Dell PowerStore, Hitachi VSP/HNAS, and other approved block, file, NAS, or object technologies.
- Administer Fiber Channel fabrics and management platforms such as Brocade switches and SANnav, including zoning, masking, path resiliency, firmware upgrades, health checks, and single-path remediation.
- Perform host and application integration across VMware, Windows, Linux/UNIX, databases, containers, and other supported platforms.
- Analyze performance using IOPS, throughput, latency, queue depth, cache, port utilization, and workload patterns; remediate bottlenecks across the end-to-end I/O path.
- Execute capacity planning, thin-provisioning governance, reclamation, tiering, replication, snapshot management, migration, refresh, and decommission activities.
- Lead a meaningful engineering initiative such as automation, upgrade, migration, recovery validation, capacity optimization, or security remediation with measurable outcomes.
Backup, Recovery and Data Protection Engineering
- Engineer and support Cohesity, Commvault, Hitachi Data Protection Suite, FortKnox or equivalent cyber-vault capabilities, tape libraries, and approved cloud data-protection services.
- Design and maintain protection policies for virtual machines, physical servers, databases, NAS, cloud workloads, SaaS services, and critical application data.
- Configure and optimize full, incremental, differential, synthetic, snapshot, replication, auxiliary copy, disk-to-disk, disk-to-tape, and long-term retention workflows as applicable.
- Lead complex restores including granular, point-in-time, application-consistent, bare-metal, alternate-location, mass recovery, and disaster-recovery scenarios.
- Improve protection coverage, backup success, recovery confidence, media management, retention compliance, deduplication efficiency, throughput, and license utilization.
First 12–18 Months Success Expectations
- Stabilize and improve daily operational health across storage, SAN, backup, and recovery services by reducing recurring incidents, improving alert quality, and strengthening runbook-based support.
- Deliver few measurable engineering improvements such as automation, upgrade, migration, recovery validation, capacity optimization, cyber-resilience enhancement, or license/cost optimization.
- Improve recoverability by validating critical restores, documenting recovery evidence, closing protection gaps, and aligning backup policies with agreed RPO, RTO, retention, and compliance expectations.
- Strengthening platform governance by improving documentation, inventory accuracy, capacity forecasting, change quality, lifecycle planning, and vendor-support engagement.
- Contribute to team capability by mentoring engineers, sharing technical knowledge, participating in design reviews, and promoting consistent engineering standards across the Storage & Backup capability.
Qualifications
Education
- Bachelor's degree in computer science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and relevant professional experience.
Required Experience
- 12 + years of relevant infrastructure engineering experience, including substantial hands-on responsibility for enterprise storage, SAN, backup, recovery, or data-resilience services. Equivalent depth and demonstrated capability may be considered.
- Experience designing, implementing, upgrading, troubleshooting, and supporting production infrastructure in a large, complex, or globally distributed environment.
- Hands-on experience in Pure, Hitachi storage platform and Cohesity, Commvault backup/data-protection platform, with the ability to work across the combined capability.
- Experience contributing to technical designs and architecture decisions, executing production changes, resolving high-severity incidents, and completing root-cause analysis.
- Practical scripting or automation experience using PowerShell, Python, REST APIs, Ansible/AWX, or comparable tools.
- Experience with Git-based workflows, Agile delivery practices, IT service management, change control, monitoring, testing, and modern engineering ways of working.
- Experience collaborating across teams and communicating with stakeholders, vendors, senior engineers, architects, and management.
- Exposure to modern infrastructure practices include automation, AI-assisted operations, observability, cyber resilience, cloud integration, self-service, and engineering governance.
Knowledge, Skills and Abilities
- Strong understanding of SAN/NAS/block/file/object storage concepts, multipathing, zoning, masking, replication, snapshots, high availability, performance, and capacity management.
- Strong understanding of backup architecture, retention, deduplication, encryption, recovery methods, RPO/RTO, disaster recovery, cyber recovery, immutability, isolation, and recovery testing.
- Working knowledge of VMware, Windows, Linux/UNIX, networking fundamentals, DNS/NTP, authentication, certificates, databases, cloud, containers, and application dependencies.
- Ability to analyze complex technical problems systematically, use data to validate hypotheses, assess risk, and recommend supportable solutions.
- Ability to balance operational work, engineering delivery, technical debt, incidents, and planned commitments while maintaining quality and control.
- Strong written, verbal, documentation, presentation, and interpersonal communication skills; ability to influence without direct authority.
- Ability to apply modern engineering practices such as infrastructure as code, policy-driven automation, secure-by-design delivery, telemetry-based decisions, and continuous improvement.
Preferred
Qualifications
- Deep expertise in one or more of: Cohesity, Commvault, Hitachi Data Protection Suite, Dell PowerStore, Hitachi VSP/HNAS, Pure Storage, Brocade Fibre Channel, SANnav, tape, cyber vault, Azure Backup, AWS Backup, or comparable enterprise technologies.
- Experience with hybrid-cloud data protection, Kubernetes/container protection, SaaS protection, object storage, cloud tiering, and cloud cost optimization.
- Experience with observability platforms, ServiceNow, Power BI, capacity forecasting, event integration, CMDB/discovery, or enterprise reporting.
- Experience with self-service infrastructure, policy as code, automated compliance evidence, recovery orchestration, AI-assisted operations, or autonomous remediation.
Working Relationships
Internal Relationships
- Storage & Backup engineers; Senior/Principal Engineers, Architects, Engineering Managers, Product and Program partners.
- Security, Network, Compute, Cloud, Database, Application, Platform Engineering, Data Center, Service Management, Cybersecurity and Risk Management teams.
- Business stakeholders and internal customers whose services depend on protected and available data.
External Relationships
- Technology vendors, support organizations, managed service providers, implementation partners, and consultants.
- Industry communities and technical partners, as applicable.
Working Conditions and Physical Requirements
- Primarily performed in a professional office or approved remote-work environment using standard business and collaboration technology.
- Requires collaboration across departments, locations, and time zones, with schedule flexibility for planned maintenance, technology implementations, major incidents, and globally distributed teams.
- May require participation in an on-call rotation and after-hours support for critical incidents or planned production activity.
- May require visits to data centers or operational facilities, where approved safety and access procedures must be followed.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus