End User Computing Lead in भारत

  The EUC Lead is responsible for technical support
in End User Computing services across the plant. This role ensures high-quality,
process driven end-user experience by leading desktop support teams, managing
endpoint devices, driving workplace technology initiatives, handling L1 &
L2 escalations and maintaining service excellence in alignment with business
requirements.

Responsibilities

  Operational
Management  

· Technically lead and
manage the End User Computing support team.  

· Oversee daily IT
support operations for desktops, laptops, mobile devices, printers, and
collaboration tools.  

· Ensure timely
resolution of incidents and service requests within defined SLAs.  

· Monitor ticket queues,
escalation management, and service performance metrics.  

Endpoint
Management  

· Manage Windows, macOS,
and mobile device environments.  

· Administer endpoint
management solutions such as Microsoft Intune, SCCM/MECM, Autopilot, etc.,  

· Deploy software,
patches, and operating system updates.  

· Maintain endpoint
security and compliance standards.  

User
Support & Service Delivery  

· Ensure a seamless
end-user experience across all workplace technologies.  

· Drive continuous
improvement in support processes and knowledge management.  

· Coordinate major
incident management and root cause analysis.  

· Provide executive/VIP
support when required.

 

Security
& Compliance  

· Implement endpoint
security controls and policies.  

· Work closely with Cyber
Security teams to manage vulnerabilities and remediation activities.  

· Ensure compliance with
organizational and regulatory requirements.  

Project
& Stakeholder Management  

· Lead workplace
transformation and modernization initiatives.  

· Manage hardware refresh
programs and technology rollouts.  

· Collaborate with
infrastructure, network, security, and application teams.  

· Engage with vendors and
manage support contracts and service providers.  

Reporting
& Governance  

· Prepare operational
reports, dashboards, and KPI metrics.  

· Track SLA, customer
satisfaction, asset utilization, and support trends.  

· Participate in audits
and governance reviews.

Qualifications

  Technical
Skills  

· Microsoft Windows 10/11
Administration  

· Microsoft Intune,
Autopilot, MECM/SCCM  

· Microsoft 365
Administration  

· Azure AD / Entra ID  

· Active Directory &
Group Policies  

· Mobile Device
Management (MDM)  

· Endpoint Security Tools  

· ServiceNow or ITSM
platforms  

· Remote Support Tools  

· Hardware Lifecycle
Management