Email and Chat Support - International - Perungudi ,Chennai in Chennai, भारत

About Company 

Flexwork 

We are an AI-powered platform dedicated to bridging the gap between skilled professionals and meaningful, remote job opportunities. FlexWork Exclusively connects businesses with verified talent for remote, short-term, and project-based roles while empowering individuals from rural regions, fresh graduates, career restarters, and freelancers to pursue work on their own terms We strive to create an equitable ecosystem where skills meet opportunity, careers are revived with dignity, and professionals are supported with tools like career counselling and expert consultations

Job Description:
We are looking for an Email and Chat support to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring good written English communication and good customer-handling skills.
Qualification: Any Degree (Freshers & Experienced)

Salary: As per market standards

Fulltime conversion based on performance

Work Mode: Work From Office

Shift: Night Shift / Rotational Shift

Working days-Rotational Week off Cab is provided only to 

Key Responsibilities

Handle customer queries through email and chat

Understand customer concerns and provide accurate solutions.

Maintain professional and courteous communication.

Resolve queries within the defined turnaround time.

Escalate complex issues to the appropriate team.

Maintain accurate records of customer interactions.

Meet quality, productivity, and customer satisfaction targets.

Requirements

Any Graduate; Freshers can https://jobeax.com/link/A3F6Tf81QcFWEafL written and verbal communication skills.

Strong English reading and writing skills.

Good typing and computer https://jobeax.com/link/aBFol4QBev1SVrMA to multitask and handle multiple customer conversations.

Customer-focused attitude and good problem-solving skills.

Willingness to work in UK/US rotational shifts.

ImportantThis is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.

Interview Process
L1 RoundEnglish written Communication AssessmentMock ChatTyping Test
L2 RoundProject ManagerL3 RoundHR Manager
Please carry:Updated Resume (Please write Sharmila Balaji on the top of the cv)Valid Photo ID

Ignore if you are attended already , 30 days gap is considered (Reattend after 20-30 days)

Kind regard

Sharmila Balaji

8807039851

[email protected]