Vacancy description
Armstrong Fluid Technology
India, Gurugram
Electronic Field Service Engineer in Gurugram, India is listed on Jobeax. Browse 30,000+ vacancies available.
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
In this role, you will be handling Commissioning and After sales support of IPS/IPC control panels within your assigned territory, driving strategies, and achieving customer satisfaction by following service guidelines. Service operation Activities
Territory Management: Navigate your assigned territory, adhering to our Service guidelines and provide excellent commissioning and after sales service support for all IPS/IPC controls.
Collaboration: Work closely with other departments, OEM's and provide valuable feedback to enhance our service operation.
Ensure service deliverables within the stipulated time and communicate effectively with all our customers.
Relationship Building: Cultivate strong relationships with all customers, Authorized service providers, Reps, OEMs, mechanical contractors in the region.
Maintains weekly, monthly, and annual reports with respect to commissioning and after sales service.
Customer Support
Commissioning of IPS and IPC Controls in India (North and East region).
To work closely with regional sales team and provide efficient after sales support to all the customers.
Provide timely warranty service support to all customers in the region
Co ordinate with factory Quality team and give feedback about field failures
Participate in all the training programs conducted in factory and through online portal
Train all regional rep engineers for all products and latest upgrades periodically and improve customer experience
Provide feedback on field failures to all OEM team members for corrective action
Responsible for generating service billing in the region as per the schedule and work towards achieving/surpassing the annual targets for service billing.
University Degree or Diploma in Mechanical/Electrical & Electronics/Communication Engineering
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