Job Description – Educational Counselor Intern

IMHR Academy

Position: Educational Counselor Intern
Location: Delhi
Work Mode: Hybrid – Online & Office
Internship Type: Unpaid / Non-Paid Internship
Working Hours: 6 Hours per Day
Incentive: Performance-based incentive on each student enrollment, as per company policy

About the Role

IMHR Academy is looking for enthusiastic and communication-oriented Educational Counselor Interns to join our team in Delhi.

The intern will be responsible for interacting with prospective students, understanding their educational and career goals, explaining suitable courses, following up with leads, and supporting the student enrollment process.

This is a learning-oriented, non-paid internship with an opportunity to earn performance-based incentives on successful student enrollments as per company policy.

Key Responsibilities

1. Student Counseling

Communicate with prospective students through phone calls, WhatsApp, email and online platforms .
Understand students' educational background, career interests, skills and learning objectives.
Counsel students regarding suitable courses, programs and career-oriented learning options.
Explain course curriculum, duration, learning methodology, certification, projects and other relevant program details.
Handle student queries and provide accurate information about programs.

2. Lead Management

Contact and follow up with leads generated through digital marketing, website, social media, WhatsApp and other sources.
Maintain regular follow-ups with prospective students.
Understand lead requirements and categorize prospects based on their interest and enrollment stage.
Maintain accurate lead and student records.
Update follow-up status and remarks in the company's CRM/lead management system or tracker.

3. Enrollment & Conversion

Guide interested students through the enrollment process.
Address basic concerns and queries related to course selection.
Coordinate with the relevant team for payment, enrollment and batch-related processes.
Follow up with interested candidates until successful enrollment.
Achieve assigned counseling and enrollment targets as applicable.

4. Student Relationship Management

Maintain professional communication with prospective and enrolled students.
Provide timely responses to student queries.
Coordinate with academic/operations teams wherever required.
Maintain a positive student experience throughout the counseling and enrollment journey.

5. Online & Office Counseling

Conduct counseling sessions through phone calls, WhatsApp and online meetings.
Attend and counsel walk-in students/prospects at the Delhi office when required.
Participate in online and offline promotional activities, webinars, seminars or career sessions.
Support the team during admission campaigns and student engagement activities.

6. Reporting & Documentation

Maintain daily lead and follow-up records.
Prepare basic daily/weekly counseling reports.
Track:

Leads received
Calls made
Follow-ups
Interested candidates
Counseling sessions
Enrollments
Conversion status

Maintain confidentiality and accuracy of student information.

Required Skills

Good communication and interpersonal skills
Strong verbal and written communication
Hindi and English communication skills
Good listening and counseling ability
Basic knowledge of MS Office / Google Workspace
Comfortable using WhatsApp, email and online meeting platforms
Basic understanding of lead management and follow-up
Positive attitude and willingness to learn
Ability to communicate with students, parents and working professionals
Target-oriented and self-motivated approach

Preferred Candidate

This internship is suitable for:

· MBA/PGDM students – HR / Marketing / Education Management

· Graduate / Postgraduate students

· Freshers looking to build a career in Educational Counseling, Student Counseling, Admissions or Business Development

· Candidates with previous experience in telecalling, counseling, sales, admissions or customer interaction

· Candidates interested in the EdTech / Education & Training industry

Freshers are welcome to apply.

What You Will Learn

During the internship, candidates will gain practical exposure to:

Educational & Career Counseling
Student Relationship Management
Lead Generation & Lead Management
Tele-counseling
Student Follow-up
Admission & Enrollment Process
CRM / Lead Tracking
Sales Funnel & Conversion
Communication & Counseling Skills
EdTech / Training Industry Operations
Professional Email & WhatsApp Communication
Reporting & MIS

Compensation & Incentive

Internship Stipend: Unpaid / Non-Paid Internship

Incentive: Performance-based incentive will be provided for successful student enrollments , as per IMHR Academy's applicable incentive policy.

Incentive structure, eligibility and payout will be governed by the company's policy and applicable terms.

Working Conditions

Location: Delhi
Mode: Hybrid – Online & Office
Working Hours: 6 hours per day
Internship: Non-Paid
Incentive: Available on successful student enrollments as per company policy

Career Opportunity

Candidates demonstrating strong performance, communication skills, counseling ability and consistent contribution during the internship may be considered for future opportunities with IMHR Academy , subject to organizational requirements and applicable company policy.

How to Apply

Interested candidates can share their updated CV with:

IMHR Academy

Educational Counselor Intern

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