eDAS - Technical Lead - Node.js/React.js - Omnichannel Dialer & AI Platforms in Gurgaon, भारत

Tech Lead : Experience : 12 - 15 years Location : GurugramWe're building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you'll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative https://jobeax.com/link/9ZLBGVxnV4HqXtuY You'll Do : - Lead design and development of our AI-powered omnichannel dialer platform.- Architect scalable SaaS systems using modern full-stack and cloud technologies.- Drive CRM integrations (Salesforce, HubSpot, Zoho) and ensure compliance (DNC, GDPR, TCPA).- Build real-time monitoring, analytics and reporting dashboards for managers and supervisors.- Champion DevOps : CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.- Mentor developers, enforce coding standards, and lead sprint delivery.- Collaborate with Product, AI, and Telephony teams to deliver cutting-edge https://jobeax.com/link/7zs7xLZRHWSfXuwz Skills : - Strong experience in https://jobeax.com/link/JSd7UYCSg572jJDY, https://jobeax.com/link/6WcBICn0LM558SP0, and modern JavaScript/TypeScript.- Solid database expertise : PostgreSQL, MongoDB/Redis (preferred).- Proven SaaS architecture experience on AWS/GCP/Azure.- Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.- Exposure to AI/ML integration (e.g., LLM APIs, NLP, STT pipelines).- Excellent problem-solving, architecture, and leadership skills.- 12+ years in software development, including 3+ years leading https://jobeax.com/link/8vfpbjjN9Pt6B4Xs Skills : - Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.- Knowledge of SIP, WebRTC, and telephony systems.- Familiarity with autodialer modes : predictive, power, progressive, preview.- CRM integration experience with Salesforce, HubSpot, Zoho.- Understanding of compliance standards (DNC, GDPR, TCPA).- Experience with real-time analytics dashboards and call center https://jobeax.com/link/LxaqNHiaHEaMnr8U Skills : - AI/ML : NLP, STT, LLMs for intelligent call handling and summarization.- Speech analytics, transcription, or AI-driven quality monitoring. (ref:hirist.tech)