The eCommerce Operation Specialist - Compliance protects our marketplace seller accounts (mainly Amazon). The job is simple: keep listings live, stop policy violations before they happen, and protect our Account Health rating. This role needs close attention to detail and fast action. You will fix listing issues, review content before it goes live, check the Account Health Dashboard (AHD) daily, and bring in the right people to close issues quickly. You will also support the Account Health Project Manager on other initiatives. Essential Duties and Responsibilities
Investigate and fix listing issues (suppressions, blocks, removals, pricing errors, policy flags) quickly, keep ASINs/listings live and sellable with minimal downtime, and fix root causes so issues don't repeat.
Review product content — titles, bullet points, descriptions, images, and attributes — before it goes live, catching and flagging anything that could cause a policy or compliance violation.
Monitor the Account Health Dashboard (AHD) and Voice of the Customer (VOC) Dashboard to keep the AH rating healthy with no banners, and flag and escalate any banner, warning, policy notice, or metric drop quickly with the right context.
Work with EPM/SEM, the TIC agency, and other teams to resolve issues, track open items to closure, keep stakeholders updated, and be a reliable point of contact for account health questions.
Help the Account Health Project Manager with ongoing projects and process improvements, handled as additional work alongside day-to-day (BAU) responsibilities.
Own escalations from the Core Team, EPM/SEM, or other stakeholders from intake to resolution — checking documentation before filing appeals, managing cases with the marketplace (e.g., Seller Support, SAS-PSTAM, AHS, Account Manager), and keeping the escalating party updated on the Asana task.
Handle urgent, business-critical issues ahead of routine work, respond quickly to situations affecting revenue, listings, or account health, and balance them with ongoing responsibilities.
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