Vacancy description
RUHE Group
1800
India, Delhi
Ecommerce Executive / Customer Service in Delhi, India is listed on Jobeax. Browse 30,000+ vacancies available.
Location: NSP, Delhi Website:
Founded in 2020 by Kapil Gupta, Ruhe is India's largest digital brand in the kitchen and bathroom fittings industry. With over 1,800 SKUs, all proudly 100% Made-in-India, Ruhe delivers exceptional customer convenience and trust through its user-friendly website. What sets Ruhe apart A 30-day return policy, warranties up to 10 years, and dedicated customer support.
We are seeking an experienced and results-driven Ecommerce Analyst to oversee and optimize our online marketplace operations across Amazon and Flipkart. The ideal candidate will have a deep understanding of e-commerce platforms, product listings, inventory management, pricing strategies, and performance marketing. The role involves driving sales growth, optimizing product visibility, managing vendor relationships, and improving customer experience.
Manage and optimize product listings, inventory, and orders on Amazon Seller Central and Flipkart Seller Hub.
Ensure compliance with marketplace guidelines, policies, and terms of service.
Optimize product listings using effective keywords, titles, descriptions, images, and A+ content.
Maintain balanced inventory levels across marketplaces to prevent stockouts or overstocking.
Implement pricing strategies based on competitive analysis and dynamic pricing tools.
Performance Marketing & Advertising (Good to Have):
Plan and manage Amazon Sponsored Products (PPC) campaigns, Flipkart Ads, and other performance-based advertising.
Analyze campaign performance using a data-driven approach to optimize budgets and bids.
Sales Growth & Strategy Development:
Utilize growth hacking techniques to improve search rankings and increase brand visibility.
Plan and execute promotional campaigns, including flash sales, festive discounts, and lightning deals.
Implement customer acquisition and retention strategies to enhance brand loyalty and boost sales.
Utilize Amazon Seller Central reports, Flipkart analytics, and third-party tools for data analysis.
Track key performance indicators (KPIs) such as sales, ROI, conversion rates, and customer satisfaction scores.
Conduct A/B testing on product listings, ads, and promotions to optimize performance.
Maintain strong relationships with vendors, suppliers, and internal teams for product fulfillment and quality assurance.
Liaise with Amazon and Flipkart support teams to resolve complaints, address policy violations, and manage marketplace-specific issues.
Customer Experience & Service:
~ Monitor and manage customer reviews and feedback, responding promptly to queries and complaints.
Apply SEO best practices to enhance product discoverability and rankings on marketplaces.
Stay updated with the Indian e-commerce market trends, including consumer behavior and regional preferences.
Manage and collaborate with cross-functional teams such as logistics, marketing, and product development.
Coordinate with external vendors, shipping partners, and third-party service providers.
Certifications in Amazon or Flipkart marketplace management, e-commerce strategies, or digital marketing are a plus.
Ability to adapt quickly to evolving e-commerce trends.
Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
Hands-on experience with e-commerce analytics tools, advertising platforms, and automation tools.
Strong analytical mindset with data interpretation skills to drive decision-making.
Proficiency in MS Excel, Google Sheets, and reporting dashboards.
If you're passionate about e-commerce and looking to make a significant impact, we'd love to hear from you!
Similar vacancies
elsner technologies pvt. ltd.
Greetings from Elsner Technologies Pvt. Job Title: E-commerce Executive Working Days: 5 Days Working Hours: 9:45 AM to 7:15 PM About Elsner Technologies: Elsner Technologies Pvt. Ltd. is a leading digital solutions company providing innovative services to businesses across the globe. With extensive experience in eCommerce, ...
India, Ahmedabad
mayura ziani
Job Title: Customer Support Executive Location: Coimbatore (On-site) Shift: Rotational (including nights/weekends) About the Role: We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring ...
India, Coimbatore
27k / month
JD –Customer Support Executive (Email & Chat process) Teleperformance welcomes you to be a part of our dynamic team! Job Role: Customer Support Executive Role Type: Email & Chat process Location: Hyderabad Job Type: Full-time About the Role: We are seeking enthusiastic and customer-focused individuals to join our team as ...
India, Indore
Septodont Holdings
... dental colleges to integrate SHIPL products into their academic and clinical practices. Promote Septodont products through scientific communication and targeted customer acquisition strategies. Support brand building through CDEs, hands-on workshops, and field visits. Driving actions for customer retention and acquisition through ...
India, Panvel
Kennametal India
8700
... have good administrative skills with having prior exposure of heading a team of Engineers & Technicians (min. team strength 15 & above). Should have flair for customer service job & be able to understand and address customers' need competently. Good soft skills, data management & presentation skills are must. Willingness to ...
India, Bengaluru
The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers. Responsibilities include answering routine inquiries, resolving issues, and delivering exceptional customer experiences. Using top-notch interpersonal skills, being able to understand customers' ...
India, Bengaluru
marq bpo solutions
... Preferred We are a UAE-based company looking for enthusiastic and confident Customer Verification Executives to join our team in Kochi, Kerala, for our UAE customer validation process. This is a great opportunity for freshers with excellent communication skills who are looking to build their career in customer service, ...
India, Kochi
orbitcode
Job Title: Social Media & Campaign Executive Reports to: Social Media Manager Job Type: Full-time Orbit Code Innovation https://jobeax.com/link/igW1E4zhcYqJinWI is a IT company specializing in Software Development: - 'Specializing in custom software development, mobile app development, and web application development for ...
India, Rāniganj
Eclerx Services Pvt Limited
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal ...
India, Chandigarh
55k
... shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments. Pickup & Delivery Operations - Ensure all shipments are delivered within committed service timelines. - Customer Service Excellence - Serve as ...
India, Amritsar
the cigna group
... in a back-office environment. The candidate ensures there is consistency in timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements Receiving and documenting claims both electronic and paper claims Sorting, processing, and vetting claims firsthand for claims payment and ...
India, Bengaluru
isshaan healthcare private limited
... nutraceutical, healthcare, wellness, or supplement brand , with strong knowledge of e-commerce operations, marketplace management, Shopify, performance marketing, and customer acquisition. Develop and execute the complete e-commerce growth strategy for domestic and international markets. Manage the company's D2C website, including ...
India, Noida
We are looking for a dedicated and customer-oriented professional to join our team and deliver efficient, empathetic, and high-quality support to our valued customers. US-based HVAC services company serving residential customers Location: Mohali Sector-67, India Shift: 6:00pm - 3:30am IST (Rotational) Working Days: 5 Days ...
India, Chandigarh
Federal Express Corporation AMEA
Pick Up & Delivery; Picking; Packing; International Delivery; Domestic Pick-up; Domestic Delivery; Customer Service Responsible for the completion of operational processes at station and hub locations which may include ramp and sort operations, courier and despatch operations. Planning & Organizing Skills;We are an equal ...
India, Delhi
WNS Assistance
... https://jobeax.com/link/9QmyBd6n6RNe4gQ1 ) Job Title: Customer Support Executive – Email & Chat Process (Centrica) Company Name: WNS Global Services Location: Thane Industry: BPO / KPO / Customer Support Job Type: Full-Time Key Responsibilities: Handle customer interactions via email and chat support Resolve customer queries and concerns in a timely ...
India, Thāne
Policybazaar.com
Rs 2.55 - 4 lakhs p.a.
Job Title: Customer service Executive If you are interested in joining our team, please share your resume at [HIDDEN TEXT] or via WhatsApp at View phone number on https://jobeax.com/link/9QmyBd6n6RNe4gQ1 Customer service Executive Location: Gurugram Contact Person - HR Harshdeep singh- WhatsApp your resume to View phone ...
India, Gurugram
... Executive to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, generating leads, and maintaining positive customer relationships. Responsibilities Make outbound calls to customers and prospects Explain company products and services Handle customer queries professionally ...
India, Bhopal
Axis Bank
... providing financial solutions to customer by offering bank's products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of ...
India, Bhongīr
Celonis
... Teams) and network printers. Capable of managing multiple tasks and projects in a fast-paced environment A team player who is motivated to provide excellent customer service and continuous improvement in IT processes. ITIL V4 Foundation certification Pioneer Innovation: Work with the global leader in Process Mining and the ...
India, Bengaluru