Job description: Ecommerce customer support executive

Candidates must be willing to relocate to Ahmedabad Gujarat.
Job Location: Ahmedabad, Gujarat (On-site)

Work Setup: Work from Office (Ahmedabad)
Salary: 26,000/- to 38,000/- CTC per month (depending on interview)

This is an excellent opportunity for freshers and experienced professionals to start or grow their career in a dynamic and supportive work environment.

Role Overview

As a Chat Support Associate , your role involves assisting customers through various written platforms such as live chat, email, messaging, and social media. You will handle customer inquiries, share accurate product details, and ensure issues are resolved efficiently. The focus is on creating a positive customer experience by communicating in a clear, courteous, and professional manner across all interactions.

Key Responsibilities

Respond to customer queries through chat, email, and other non-verbal platforms
Understand and resolve customer issues with accuracy and empathy
Deliver high-quality support that ensures customer satisfaction

Eligibility Criteria

Minimum qualification is High School Diploma or equivalent
Freshers can apply; experience of one year in customer service is preferred
Strong written English communication skills with good grammar and spelling
Basic computer knowledge and typing skills
Flexible to work in rotational shifts including weekends and night shifts

Salary:

Rs. 26k- 38k Ctc per month (On the basis of Interview & Experience)

Perks and Benefits

Provident Fund
One way cab facility (for Night Shifts only)
Shift allowance
Insurance

Language Requirement
English (Proficient)

Job Types: Full-time, Permanent, Fresher

Benefits:

Provident Fund

Work Location: In person

Ecommerce customer support executive

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