"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We're looking for a dynamic and organized Duty Manager to join our team at ibis Hyderabad HITEC City, India. In this pivotal role, you'll be the backbone of our operations, ensuring seamless service delivery, maintaining operational excellence, and creating a welcoming environment for all guests and colleagues. As a Duty Manager, you'll take ownership of your shift, demonstrating leadership, decisiveness, and a commitment to our organizational standards while remaining flexible and responsive to evolving needs.
Lead and manage all front-line operations during your shift, ensuring consistent adherence to company service standards and procedures
Provide professional, friendly, and engaging service while maintaining a customer-focused approach to all guest interactions
Handle guest concerns and complaints with empathy and efficiency, logging incidents appropriately and coordinating follow-up actions to ensure guest satisfaction
Supervise and coordinate front desk staff and other team members, fostering a collaborative and supportive work environment
Manage the Duty Manager safe and financial reconciliation in accordance with established company procedures and security protocols
Monitor and maintain operational standards across all guest-facing areas, identifying opportunities for improvement and innovation
Respond quickly to emergencies and incidents, demonstrating resilience and sound judgment while maintaining transparency with relevant departments
Advise senior management of any matters relating to guest welfare, behavior, and satisfaction that require attention
Perform administrative duties including shift reports, incident documentation, and communication with other departments
Ensure compliance with all safety policies, local regulations, and organizational procedures
Assist guests with inquiries regarding hotel facilities and services in an informative and helpful manner
Balance operational needs, administrative requirements, and colleague support to maintain an efficient and organized workplace
Perform additional duties as assigned by management to support organizational goals
Qualifications
Proven leadership experience in a hospitality, operations, or customer-service environment
Demonstrated proficiency with Property Management Systems (PMS) and related software
Strong computer literacy in Microsoft Windows applications and standard office tools
Excellent interpersonal and problem-solving abilities with the capacity to remain calm and courteous under pressure
Outstanding communication skills in both spoken and written English; additional language proficiency is a plus
Highly responsible, reliable, and detail-oriented with strong organizational skills
Ability to work effectively in a fast-paced environment while managing multiple priorities
Proven ability to focus on guest needs and deliver exceptional customer service
Experience with cash handling, financial reconciliation, and safe management
Knowledge of crisis management, emergency response procedures, and incident reporting
Capability to supervise and motivate team members while fostering a collaborative workplace culture
Proficiency in time management and shift scheduling
Professional presentation and demeanor
University or college degree in hospitality management, business administration, or a related discipline (preferred)
Familiarity with local regulations, compliance requirements, and safety standards relevant to the Hyderabad market (preferred)
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"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
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