Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.
Job Description
We are seeking a highly organized and customer-focused Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in the front office area. You will be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality.
Oversee the daily operations of the front desk and ensure optimal guest service at all times
Conduct daily briefings and communicate important information to team members
Manage and supervise front office staff to maintain department standards and deliver high-quality service
Analyze and improve work processes and standards at the front desk
Review rate variance reports and approve discounts to ensure proper revenue control
Handle guest complaints and special requests efficiently and professionally
Coordinate with other departments to address operational issues and enhance guest experiences
Inspect front and back of house areas regularly to maintain cleanliness and orderliness
Manage full house situations and handle overbookings effectively
Ensure compliance with safety, security, and loss control policies and procedures
Conduct night audit processes as required
Provide training and orientation to new team members on hotel service standards and procedures
Motivate and support staff to create a positive work environment
Stay updated on all hotel services, amenities, and emergency procedures
Qualifications
Diploma in Tourism or Hospitality Management
Minimum 3 years of relevant experience in a similar capacity within the hospitality industry
Excellent verbal and written communication skills in English
Proficiency in MS Office suite (Excel, Word, PowerPoint) and hotel management software (e.g., Opera Cloud)
Strong leadership, interpersonal, and training skills
Exceptional customer service orientation with the ability to handle high-pressure situations
Detail-oriented with excellent organizational and multitasking abilities
Proven ability to make quick, sound decisions in a fast-paced environment
In-depth knowledge of hotel operations and front office procedures
Familiarity with local hospitality regulations and standards in Mumbai
Flexibility to work various shifts, including nights, weekends, and holidays
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
... and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring ...
... colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description We're looking for a dynamic and organized Duty Manager to join our team in Mysuru, India. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and lead our front office ...
... and standards at the Front Desk - Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates - Communicate with Front Office Manager on all matters regarding guest services & hotel operations - Ensure documentation of all guest related issues using the logbook - Sign media and supervise shift ...
... follow-up action. - Ensure that the entrance is easily accessible to cars and taxis at all times. - Conduct briefing for concierge and Front Desk Associate’s Managerial Qualities - Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by ...
Job Description We are seeking a dynamic and organized Duty Manager to join our team in Kochi, India. As a Duty Manager, you will be the backbone of our operations, ensuring seamless service delivery, maintaining the highest standards of safety and security, and representing management with professionalism and empathy. ...
... visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a highly motivated and experienced Duty Manager to join our team in Gandhinagar, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional guest experiences, ...
... visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional ...
... and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring ...
... options. Whether for business or leisure, Le Méridien Gurgaon, Delhi NCR offers a luxurious getaway in India. We Le Méridien Gurgaon, Delhi NCR is looking for a Duty Manager to oversee facilities, security, and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, ...