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Vacancy description

Duty Manager in Khopoli, भारत

AccorHotel

  • Full-timeStandard weekly hours

Khopoli, भारत



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Job Description



We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.

  • Manage daily front office operations, including reception, concierge, and guest services
  • Ensure high standards of customer service and address guest inquiries and complaints promptly
  • Coordinate with various departments to maintain seamless hotel operations
  • Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
  • Manage room inventory and maximize occupancy rates
  • Conduct regular staff training and performance evaluations
  • Handle VIP guests and authorize special courtesies when appropriate
  • Ensure compliance with hotel policies, safety regulations, and standard operating procedures
  • Monitor and balance daily financial transactions and reports
  • Maintain cleanliness and presentation standards in all front office areas
  • Conduct regular inspections of guest rooms and public areas
  • Resolve conflicts and make decisions in high-pressure situations
  • Promote upselling opportunities to enhance revenue

Additional Information

  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

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