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Job Description
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.
Manage daily front office operations, including reception, concierge, and guest services
Ensure high standards of customer service and address guest inquiries and complaints promptly
Coordinate with various departments to maintain seamless hotel operations
Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
Manage room inventory and maximize occupancy rates
Conduct regular staff training and performance evaluations
Handle VIP guests and authorize special courtesies when appropriate
Ensure compliance with hotel policies, safety regulations, and standard operating procedures
Monitor and balance daily financial transactions and reports
Maintain cleanliness and presentation standards in all front office areas
Conduct regular inspections of guest rooms and public areas
Resolve conflicts and make decisions in high-pressure situations
Promote upselling opportunities to enhance revenue
Additional Information
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
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Company Description Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.