Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
Who we are looking for?
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.
What Will You Do?
Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
Maintain complete knowledge at all times of:
All hotel features/facilities/services, hours of operation.
All room types, numbers, layout, decor, appointments and location.
All room rates, special packages and promotions.
Daily house counts and expected arrivals/departures/VIP’s.
Room availability status for any given day.
Scheduled in-house group activities, locations and times.
All hotel and departmental policies and procedures/ LQA and Forbes Standards.
When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
Maintain positive guest relations at all times.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.
Qualifications
Knowledge and Skills
Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel
Proficiency in using PMS Opera and other relevant software applications.
Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.
... challenge the status quo! #BELIMITLESS" Job Description Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles ...
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves ...
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves ...
Job Description - Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department - Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations - Analyse customer feedback and make recommendations to leadership ...
... visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest ...
Job Description - Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department - Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations - Analyse customer feedback and make recommendations to leadership ...
... outdoor pool. Hotel teams support corporate, events and leisure guests. Radisson Hotel Gurugram Sohna Road City Center is inviting applications for the position of Duty Manager in Gurugram, Haryana . The role will oversee hotel operations during assigned shifts and help teams resolve service issues quickly and professionally. ...
... district. The hotel is perfect for business travels and relaxing getaways. Job Description Job Description We are seeking a highly organized and customer-focused Duty Manager to join our team. As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in ...
... outdoor pool. Hotel teams support corporate, events and leisure guests. Radisson Hotel Gurugram Sohna Road City Center is inviting applications for the position of Duty Manager in Gurugram, Haryana . The role will oversee hotel operations during assigned shifts and help teams resolve service issues quickly and professionally. ...
... directs daily front office operations and as a one of the team. - Attends to credit problems. - Performs any other duties as directed by the Rooms Division Manager. Assists Director Guest Services formulating new procedures and directives in order to continue improve the Front Office Department. Qualifications BHM degree ...
... visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest ...