Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
Handle guest complaints, service recovery and operational issues promptly and professionally.
Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
Ensure adherence to fire, health, safety and security standards throughout the hotel.
Follow up on guest feedback and ensure corrective actions are implemented.
Assist in training, coaching and motivating team members to maintain high service standards.
Support management in implementing operational improvements and maintaining cost-conscious practices.
Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
Prepare and maintain relevant shift reports and operational records.
... and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring ...
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...
... colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description We're looking for a dynamic and organized Duty Manager to join our team in Mysuru, India. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and lead our front office ...
... options. Whether for business or leisure, Le Méridien Gurgaon, Delhi NCR offers a luxurious getaway in India. We Le Méridien Gurgaon, Delhi NCR is looking for a Duty Manager to oversee facilities, security, and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, ...
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves ...
... Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We're looking for a dynamic and organized Duty Manager to join our team at ibis Hyderabad HITEC City, India. In this pivotal role, you'll be the backbone of our operations, ensuring seamless service delivery, ...
... visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a highly skilled and Guest-focused Duty Manager to join our team in ibis Kolkata Rajarhat. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service ...
... follow-up action. - Ensure that the entrance is easily accessible to cars and taxis at all times. - Conduct briefing for concierge and Front Desk Associate’s Managerial Qualities - Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by ...
... emergencies; conduct Night Audit processes and ensure compliance with organisational standards and safety procedures Qualifications - Proven previous experience as a Duty Manager, preferably within a hospitality or hotel environment - Exceptional communication and interpersonal skills with the ability to build strong rapport with ...
Company Description Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub.