Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.
Job Description
We're looking for a dynamic and organized Duty Manager to join our team in Udaipur, India. In this pivotal role, you'll be the backbone of our front office operations, ensuring seamless guest experiences while leading and supporting your team with enthusiasm and professionalism. As a Duty Manager, you'll oversee daily operations, resolve challenges with decisiveness, and foster a collaborative environment where excellence is the standard. Your ability to balance operational efficiency with genuine hospitality will directly impact our guests' satisfaction and our team's success.
Welcome and assist guests with warmth and professionalism, ensuring their needs are understood and addressed promptly
Handle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutions
Supervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standards
Oversee check-in and check-out processes to ensure they are efficient, seamless, and guest-focused
Monitor lobby activities and maintain a welcoming atmosphere that reflects our commitment to hospitality excellence
Train, guide, and motivate staff members to deliver exceptional customer service and achieve departmental goals
Schedule shifts and manage staff rosters with flexibility and fairness, considering operational needs and team preferences
Act as the primary point of contact for emergencies, operational issues, and critical situations, responding with resilience and sound judgment
Communicate effectively with other departments (Housekeeping, Food & Beverage, Maintenance, etc.) to fulfill guest requirements and coordinate seamless operations
Prepare detailed daily reports, document operational insights, and share recommendations with senior management
Analyze operational data and guest feedback to identify opportunities for improvement and innovation
Demonstrate decisive problem-solving skills to address conflicts and maintain a positive work environment
Maintain organized records and ensure compliance with hospitality standards and protocols
Qualifications
Bachelor's degree in Hospitality Management, Hotel Administration, or a related field
Minimum one year of proven experience in a Duty Manager role or similar front office operations position
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues
Demonstrated problem-solving and conflict resolution abilities
Proficiency in time management and organizational skills
Customer service excellence with a genuine commitment to guest satisfaction
Crisis management and emergency response experience
Knowledge of front office operations, guest relations management, and hospitality standards
Ability to work flexible shifts, including evenings, weekends, and holidays as required
Analytical mindset with the ability to interpret operational data and generate actionable insights
Proficiency in hotel management systems and Microsoft Office applications (preferred)
Certification in Hotel Management or Hospitality Operations (preferred)
Additional Information
An opportunity to be with world’s preferred hospitality company
Captivating and rewarding experience working alongside passionate professionals
Range of exclusive Heartist Benefits
Develop your talent through learning programs by Academy Accor.
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