Duty Manager - Front Office in Mussoorie, भारत

Nestled amidst Garhwal's Shiwalik and Himalayan ranges, Mussoorie, also known as Queen of The Hills, stands above the rest with its deep woods, favourable climate and mesmerizing views. Located amidst the quaint valleys of Mussoorie, Royal Orchid Fort Resort, Mussoorie is preferred by those who are looking for a quick weekend getaway, honeymooners or simply to get away from the city yet close to the Mall Road & expansive valet assisted parking Featuring wooden floors, soothing upholstery and walls with pastel shades, the resorts 56 rooms and suites offer amazing vies of the mountains, a bird’s eye view of Dehardun.PINXX- in-house All Day Dining offers delectable choicest regional Gharwali selections along with popular North Indian cuisine enhanced with flavours of China and popular selections around the world. The latest addition is MIXX bar with choicest selection of spirits, curated creafted cocktails & non alcoholic beverage selction. Royal Orchid Fort Resort, Mussoorie has two banquet halls and three open air venue overlooking the mountains including The Couryard at the heart of the resort facing picturesque Mussoorie, a perfect venue to host grand gala wedding receptions and corporate events upto 250 guests.

We Royal Orchid Fort Resort is looking for dynamic, energetic, passionate and experienced candidate for the position of Duty Manager for Front Office Department.

Overseeing daily operations, guaranteeing employee productivity, monitoring the efficiency of all processes, and fostering a positive work atmosphere are all tasks of the Duty Manager. You'll also meet with upper management on a frequent basis to be informed on organisational changes, issues, and improvements.

Finally, you will ensure that all operations run smoothly and that we achieve our hotels objectives.

Responsibilities of Duty Manager:

• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Monitor and report on revenue and cash flow
• Uphold and enforce company policies
• Train new hires
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Help management create the department’s budget
• Address customer issues and complaints
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility

Requirements and skills

• Minimum 1 year of working experience as a Duty Manager or similar management role
• Previous experience in the industry preferred
• Customer service experience
• Knowledge of cash management and bookkeeping procedures
• Team management skills
• Strong organizational skills
• Experience with facilities maintenance and/or security
• Strong problem-solving skills
• Availability to work in shifts including weekends