Director, Service Delivery and Service Desk in India, India

The Services Estimation & Solutioning Manager is responsible for defining, sizing, costing, pricing, and documenting professional services opportunities across Sycomp's portfolio. This role acts as the bridge between Sales, Engineering, PMO, Integration Centers, and Service Delivery teams to ensure customer solutions are accurately scoped, financially sound, and operationally executable.

The position will lead the development of labor estimates, project assumptions, statements of work (SOWs), resource plans, and service pricing models while supporting strategic customer pursuits and proposal development.

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

Services Solutioning

Lead services discovery sessions with customers and account teams
Develop implementation and deployment approaches

Create labor estimates for professional services engagements
Develop project cost models and customer pricing
Partner with Finance and Operations on pricing approvals

Develop services proposals and scope documents
Define project deliverables and acceptance criteria
Support RFP responses and customer presentations

Collaborate with Engineering, PMO, Integration Centers, Service Desk, Managed Services, and Logistics & Warehouse Operations
Validate delivery feasibility and identify project risks

Services Portfolio Management

Maintain services catalogs
Professional Services

Services estimation and sizing
Project costing and pricing
Financial modeling
Resource planning
Margin analysis
Scope management
Data center and infrastructure deployments
Integration center operations
Rack integration and deployment services
Cloud migrations and cloud services
Enterprise networking
Managed services
End-user computing deployments
Logistics and warehousing operations

Executive communication
Risk assessment
Contract and SOW review
Negotiation support
Stakeholder management

5–10+ years of professional services, consulting, or solutioning experience

• Experience with infrastructure, cloud, deployment, or managed services projects
• Strong understanding of labor estimation and project costing
• Ability to translate customer requirements into executable service solutions
• Comfortable supporting large enterprise and strategic customer opportunities
• Experience working for a VAR, systems integrator, MSP, or consulting organization

Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp's diverse team delivers on the company's mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.

With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.

All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [HIDDEN TEXT]

Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience.