Vacancy description
Ethos Life
India, Bengaluru
Director of People Design and Services in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; Ethos is redefining how life insurance is bought, sold, and underwritten.
People Services is where Ethos shows up for its employees every day, and this role leads it. As Manager, People Services, you'll lead the team that handles the high-volume, transactional work that keeps the employee lifecycle running, and you'll hold it to the highest quality bar. Reporting to the Director, Global People Operations, you'll set delivery and quality standards, manage service levels, and make sure every employee interaction is timely, accurate, and genuinely helpful. Because this work is transactional and repeatable by nature, a core part of your role is spotting and prioritizing the workflows that should be automated, then partnering with our People Product Manager to bring those automations to life. This is a hands-on leadership role for someone who takes pride in operational excellence and believes a stellar employee experience is built on consistent flawless execution.
Lead, coach, and develop the People Services team, setting clear goals, managing capacity and workload, and building a high-performing, service-minded culture.
Own delivery and quality standards for high-volume transactional People work across the employee lifecycle (onboarding, employee changes, records, offboarding, and employee queries), holding the team to the highest accuracy bar.
Define, manage, and report service levels: response and resolution times, SLAs, and quality scores.
Ensure a stellar employee experience in every interaction, timely, accurate, empathetic, and easy.
Continuously assess workflows to identify, prioritize, and scope the ones that should be automated, partnering with the People Product Manager to design and deploy those automations and agents.
Manage case handling and routing within the tiered service model, resolving at the People Services tier where possible, escalating complex cases to experts, and driving deflection to self-service.
Build and maintain SOPs, playbooks, and quality controls so execution is consistent, compliant, and repeatable across regions.
Ensure data accuracy and integrity in our People systems for every transaction the team handles.
Partner with HR Technology, People Partners, and centers of excellence to align on process, systems, and clean handoffs.
Support compliance and data governance across the markets the team serves.
5+ years in People/HR Operations, shared services, or service delivery, including direct team leadership or people management.
#LI-Hybrid
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Recruitment Notice: Please be aware of recruitment scams. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
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