Digital Operations & Reliability Head in Hyderabad, भारत

About the Opportunity : We are seeking a senior technology leader to drive the resilience, performance, and stability of a global digital ecosystem within a leading healthcare https://jobeax.com/link/dKZFOs2tm7ucBxHa role will lead a global 24/7 operations function and drive a shift from reactive support to proactive, engineering-led operations. The successful candidate will work closely with technology and business leaders to strengthen service reliability, improve operational performance, and enable product and engineering teams to deliver with https://jobeax.com/link/Je3WJR8ihxqHUrlP Responsibilities : - Lead global 24/7 technology operations, ensuring the availability, stability, and performance of mission-critical production systems.- Drive incident management, rapid problem resolution, and operational service continuity.- Define and embed Site Reliability Engineering (SRE) principles across the organization.- Partner with engineering teams to establish Service Level Objectives (SLOs), manage error budgets, and promote shared ownership of reliability.- Own the strategy and roadmap for enterprise observability platforms, including monitoring, logging, tracing, and alerting.- Leverage AI and Machine Learning to enable predictive operations, prevent incidents, and optimize system performance.- Oversee operational change management for regulated GxP systems, ensuring changes are controlled, safe, and compliant.- Lead the transformation from reactive "firefighting" to proactive, engineering-driven operational excellence.- Influence senior technology and business stakeholders to align reliability strategy with enterprise priorities.- Lead calmly and decisively during major incidents, providing clear direction to global https://jobeax.com/link/oq8ejQTdCrDGJkvA Experience & Expertise : - Proven experience leading global technology operations within a GxP-regulated environment, with accountability for compliance, controls, and audit readiness. This is mandatory.- Minimum 10+ years of progressive leadership experience in technology operations, ideally leading a global SRE organization.- Deep, practical expertise in SRE principles and practices.- Hands-on experience managing and scaling large-scale applications and infrastructure in public cloud environments such as AWS or Azure.- Practical experience owning and leveraging modern observability platforms to drive operational insights and reliability improvements.- Experience driving operational transformation and influencing senior leaders across technology and business functions. (ref:hirist.tech)