Digile - Gainsight Salesforce Administrator - CRM & Customer Success Platform in Bangalore, भारत

Role Overview : We are looking for a Gainsight Salesforce Administrator / CRM & Customer Success Analyst with hands-on experience in Gainsight, Salesforce, CRM administration, reporting, and data https://jobeax.com/link/Zdt9Zy6QpMOQm9DC role will work closely with Customer Success, Sales, Operations, and technical teams to ensure effective platform administration, data quality, reporting, adoption, and process https://jobeax.com/link/JQlli5hw40FS19iT Responsibilities : - Manage day-to-day administration and configuration of Gainsight, Salesforce, and other CRM/Customer Success platforms.- Build, maintain, and optimize reports, dashboards, and analytics to support Customer Success and business teams.- Manage users, roles, licenses, permissions, and access requests across CRM platforms.- Configure and support CTAs, Playbooks, workflows, UAT, and routine platform enhancements.- Use SQL for data analysis, validation, troubleshooting, and identifying data quality issues.- Gather business requirements from CSMs and stakeholders and translate them into effective platform solutions.- Manage and track Jira tickets and maintain relevant Confluence documentation.- Monitor and improve data quality, platform adoption, and business processes.- Identify opportunities for process improvement and automation to improve operational efficiency.- Collaborate with technical platform owners on integrations, automation, architecture, and data initiatives.- Partner with cross-functional teams to ensure CRM and Customer Success platforms effectively support business https://jobeax.com/link/w1d7bRHtPmfLc8oX Skills & Experience : - Hands-on experience with Gainsight or a similar Customer Success platform.- Strong knowledge of Salesforce administration and CRM processes; Salesforce Administrator certification is preferred.- Experience in CRM/Customer Success platform configuration and administration.- Strong understanding of reports, dashboards, analytics, and data management.- Working knowledge of SQL for data analysis and troubleshooting.- Experience with workflows, Playbooks, CTAs, UAT, and platform configuration.- Familiarity with Jira and Confluence for ticket management and documentation.- Strong understanding of data quality, process improvement, and platform adoption.- Excellent communication, stakeholder management, and problem-solving skills.- Ability to work effectively with Customer Success, Sales, Operations, and technical teams. (ref:hirist.tech)