DigiKey - Fulfillment Support Engineer - Incident Management in Bangalore, भारत

Position Overview:We are looking for a Fulfillment Support Engineer with 4 - 7 years of experience to provide L2 production support for fulfillment and warehouse management systems, including Manhattan WMOS, WCS, MHE integrations, shipping systems, and related https://jobeax.com/link/wUu4A7ZXowztItLq role involves hands-on production support, incident troubleshooting, system monitoring, root cause analysis, and collaboration with application, infrastructure, database, and integration teams to ensure the stability and availability of critical fulfillment https://jobeax.com/link/1Rn7zv9wYEsoo7Eu ideal candidate should have practical experience working with Manhattan WMOS and warehouse execution environments, along with strong troubleshooting and SQL https://jobeax.com/link/B5hdoWXvAc0RDvvZ to Knapp or other MHE systems and .NET-based applications will be an added https://jobeax.com/link/C7TX02WXhJBZn5MU role is based in Bangalore and operates in a shift-based environment, requiring flexibility to work evenings, weekends, or rotating shifts as business needs https://jobeax.com/link/lPcD9hNbh346iTEy Responsibilities:Production Support & Incident Management:- Provide L2 production support for Manhattan WMOS, WCS, MHE integrations, shipping systems, and related fulfillment applications.- Monitor production systems and proactively identify potential issues using dashboards, alerts, and application logs.- Investigate and resolve production incidents within defined SLAs.- Perform root cause analysis (RCA) for recurring and critical production issues.- Participate in on-call and incident management activities as required.- Escalate complex issues to relevant application, infrastructure, database, or vendor teams.- Follow established ITSM and incident management https://jobeax.com/link/5IfgykquibhCDAnM & Technical Troubleshooting:- Troubleshoot issues related to Manhattan WMOS and warehouse management processes.- Support integrations between WMOS, WCS, MHE, shipping platforms, and other connected systems.- Analyze application logs, database queries, interfaces, batch jobs, and system transactions to identify and resolve issues.- Work with SQL/database queries for production troubleshooting and data validation.- Support configuration changes, minor enhancements, defect fixes, and production deployments.- Troubleshoot issues related to warehouse execution and fulfillment https://jobeax.com/link/UFrfFmB5i0JfjKrI & Fulfillment Operations:- Develop a strong understanding of warehouse management, inventory, order fulfillment, picking, packing, shipping, and material handling workflows.- Collaborate with business and warehouse operations teams to understand issues and provide effective technical solutions.- Identify opportunities to improve system reliability, operational efficiency, and support processes.- Assist in reducing recurring incidents and manual support activities through automation and process https://jobeax.com/link/jctDsRxM404Ewtr3 & Documentation:- Collaborate with development, SRE, infrastructure, database, integration, and business teams to resolve complex issues.- Participate in knowledge-sharing and cross-training initiatives.- Create and maintain SOPs, runbooks, troubleshooting guides, and technical documentation.- Share knowledge and provide guidance to junior team members when https://jobeax.com/link/0XodNN5dLVwUz2NN Skills & Experience:- 4 - 7 years of experience in application/production support, warehouse management systems, fulfillment technology, or a related technical environment.- Hands-on experience with Manhattan WMOS - 2018 or other versions.- Experience supporting Warehouse Management Systems (WMS) and fulfillment applications.- Exposure to WCS and MHE integrations.- Experience with Knapp or other Material Handling Equipment (MHE) systems is preferred.- Strong production troubleshooting and debugging skills.- Good knowledge of SQL and database troubleshooting.- Experience working with system integrations, interfaces, batch processes, and application logs.- Understanding of ITSM processes and tools such as ServiceNow, ADO, or similar platforms.- Good understanding of incident, problem, and change management processes.- Strong analytical and problem-solving abilities.- Good communication and stakeholder management https://jobeax.com/link/ZitjVqvb84V4AOyQ to Have:- Exposure to .NET-based applications/services.- Experience with monitoring, dashboards, and alerting tools.- Knowledge of shipping, logistics, warehouse, and fulfillment processes.- Exposure to Agile or DevOps-based support environments.- Experience with automation or scripting for operational support.- Experience working with vendor-supported enterprise https://jobeax.com/link/rMUqFdRTqWtyp1VO Candidate:The ideal candidate should be a hands-on production support engineer who can independently troubleshoot issues across WMOS/WCS and warehouse integrations, understand the impact on fulfillment operations, and work collaboratively with different technical teams to restore services https://jobeax.com/link/R6N7Q9kFzjHO2tHD with experience in Manhattan WMOS + WCS/MHE + SQL + production support should be prioritized. (ref:hirist.tech)