Desktop Support Associate in New Delhi, भारत

Cisive is hiring for the role of Desktop Support Associate!

Responsibilities of the Candidate:

• Provide L1/L2 technical support for desktops, laptops and peripherals, in person and remotely.
• Handle onboarding and offboarding: device setup, access provisioning and deprovisioning.
• Manage IT asset inventory and support lost or stolen device and reimaging incidents.
• Monitor security alerts (SIEM/EDR) and lead incident response for security events.

Requirements:

• OS support for Windows 11 and macOS; Active Directory, networking and TCP/IP troubleshooting.
• Experience with ticketing tools such as ServiceNow, Jira Service Desk or HelpDesk.
• Endpoint tools such as Intune or SCCM; familiarity with CrowdStrike or Defender.