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Vacancy description

Desktop Support Associate in New Delhi, भारत

  • RemoteWork from anywhere

New Delhi, भारत

Cisive is hiring for the role of Desktop Support Associate!

Responsibilities of the Candidate:

  • Provide L1/L2 technical support for desktops, laptops and peripherals, in person and remotely.
  • Handle onboarding and offboarding: device setup, access provisioning and deprovisioning.
  • Manage IT asset inventory and support lost or stolen device and reimaging incidents.
  • Monitor security alerts (SIEM/EDR) and lead incident response for security events.

Requirements:

  • OS support for Windows 11 and macOS; Active Directory, networking and TCP/IP troubleshooting.
  • Experience with ticketing tools such as ServiceNow, Jira Service Desk or HelpDesk.
  • Endpoint tools such as Intune or SCCM; familiarity with CrowdStrike or Defender.

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