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Vacancy description

desktop Engineer in भारत

Puthur Infotech pvt ltd

  • RemoteWork from anywhere

भारत

  • Technical Support & Troubleshooting:
    • Providing Tier 1/Tier 2 support via phone, email, or ticketing systems (e.g., Jira, ServiceNow).
    • Diagnosing and resolving hardware issues (computers, printers, scanners, peripherals)

      .

      • Installing, upgrading, and troubleshooting software, operating systems (Windows/macOS), and applications.
      • Performing remote troubleshooting to minimize user downtime.
    • Infrastructure & System Maintenance:
      • Configuring and deploying new workstations for user onboarding.
      • Managing user accounts, permissions, and security groups in Active Directory, Microsoft 365, or Google Workspace.
      • Implementing security updates, patching systems, and ensuring antivirus software is active.
      • Maintaining network connectivity, including troubleshooting DNS, DHCP, and VPN issues.
    • Documentation & Asset Management:
      • Documenting technical issues and resolutions in the ticketing system to build a knowledge base.
      • Maintaining inventory records of IT assets (hardware/software licenses).
      • Creating user guides and training employees on IT policies. 

        Taggd +10

Core Technical Skills

  • OS: Windows 10/11, macOS, Linux.
  • Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration.
  • Hardware: Desktop/laptop repair, printer troubleshooting.
  • Tools: Active Directory, MS Office 365, SCCM/Intune, Ticket Management

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