Technical Support & Troubleshooting:
- Providing Tier 1/Tier 2 support via phone, email, or ticketing systems (e.g., Jira, ServiceNow).
- Diagnosing and resolving hardware issues (computers, printers, scanners, peripherals)
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  - Installing, upgrading, and troubleshooting software, operating systems (Windows/macOS), and applications.
  - Performing remote troubleshooting to minimize user downtime.
- Infrastructure & System Maintenance:
  - Configuring and deploying new workstations for user onboarding.
  - Managing user accounts, permissions, and security groups in Active Directory, Microsoft 365, or Google Workspace.
  - Implementing security updates, patching systems, and ensuring antivirus software is active.
  - Maintaining network connectivity, including troubleshooting DNS, DHCP, and VPN issues.
- Documentation & Asset Management:
  - Documenting technical issues and resolutions in the ticketing system to build a knowledge base.
  - Maintaining inventory records of IT assets (hardware/software licenses).
  - Creating user guides and training employees on IT policies.
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Core Technical Skills

desktop Engineer

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