Deputy Manager- Tekline in Faridabad, भारत

Responsibilities & Key Deliverables

Purpose of the role:

To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving  on Mahindra automotive division products. Technical hotline provides remote technical assistance.

Key Responsibilities: 

1 Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems

https://jobeax.com/link/ZSN5bC236qXfjkKi Root cause analysis and share information with upstream teams for product improvements

3. Enhance technical capabilities of dealer personnel

4 Dealership audit on technical aspects

5. Ensuring smooth new product launches from Technical support side

Preferred Industries

Automobile

Education Qualification

BE / B. Tech/Diploma - Mechanical / Automobiles

General Experience

4-7 years

Critical Experience

• Primary: Strong Technical knowledge on Automobiles, Quick Response , Good electrical &  electronics knowledge and strong analytical abilities
• Secondary: Data analytics, Root cause analysis, Prioritisation , Good Communication skills (written and spoken)  Hand holding and capability building
• Behavioral : Conflict Management, Assertiveness, Team Management,  People Management skills,  Negotiation skills