Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
Implementation of all processes & systems related to the service function at channel partners level.
Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partner’s level.
To guide & conduct on the job training of the Service Mechanics for technical problem solving and de-bottlenecking at the dealerships.
To attend & resolve the critical customer complaints and measure of customer satisfaction level.
To work towards & increase dealer’s profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
Ensure meeting spare targets of all channel partners & company promoted oil targets.
Ensure coordination for timely spare parts orders execution for channel partners.
Ensure dealer CSI score targets are met by driving improvement action plans.
To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.
To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.
... well as competitors https://jobeax.com/link/24uJAqzWjCOUFQUZ of service https://jobeax.com/link/DDU7R1FysOgv2mGl out special service support for strategic customers with channel https://jobeax.com/link/ILH4r5e5unY9YOVX execution of spare parts order by all channel partners for sufficient inventory and for meeting spare ...
... well as competitors https://jobeax.com/link/24uJAqzWjCOUFQUZ of service https://jobeax.com/link/DDU7R1FysOgv2mGl out special service support for strategic customers with channel https://jobeax.com/link/ILH4r5e5unY9YOVX execution of spare parts order by all channel partners for sufficient inventory and for meeting spare ...
... Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training & ...
... Engineering in Mechanical; Bachelor of Engineering in Automobile General Experience 5 - 10 year Critical Experience System Generated Core Skills Communication Skills Customer Support Product Knowledge & Application Root Cause Analysis Statistical Analysis Teamwork System Generated Secondary Skills Change Management Product Knowledge ...
... well as competitors https://jobeax.com/link/24uJAqzWjCOUFQUZ of service https://jobeax.com/link/DDU7R1FysOgv2mGl out special service support for strategic customers with channel https://jobeax.com/link/ILH4r5e5unY9YOVX execution of spare parts order by all channel partners for sufficient inventory and for meeting spare ...
... feedback to Plant HO. thru Field Technical reports. Ensure Reten on of Customers – Under warranty as well as Post warranty. Conduc ng field service ac vi es for customers. Ensure CSI amongst top in the industry. Warranty control, audit & dispute handling. Reduce vehicle down me & improve work quality. B. Managerial Role- Ensure ...
... to Plant HO. thru Field Technical reports. Ensure Retention of Customers – Under warranty as well as Post warranty. Conducting field service activities for customers. Ensure CSI amongst top in the industry. Warranty control, audit & dispute handling. Reduce vehicle down time & improve work quality. Managerial Role Ensure ...
... are met by driving improvement action plans. - To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager. - To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring https://jobeax.com/link/ddI01L1rVvNHfJ4V ...
Job Summary: We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently resolve queries and provide excellent service. The ideal candidate should have strong communication skills a customer-centric approach and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities: ...
Focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. ...
... purpose: to provide our customers with outstanding experiences as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront ...