Deputy Manager - Customer Service and Order… - Jobeax
Vacancy description
Deputy Manager - Customer Service and Order Management in Bombay, भारत
Bombay, भारत
JOB DESCRIPTION
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Essential Job Functions and Accountabilities:
Advanced Degree (MBA preferred in Operations/Supply Chain) or Bachelor’s degree with 5 to 7 years of experience in Order Management, Customer Service, Demand Planning, Supply Planning and Procurement
Order Management and Customer Service:
Support and execute overall process of customer service & related interfaces with customers including quote processing and order processing, understand customer requirement & expectations and drive fulfilment.
Ensure timely Order Booking in SAP based on customer orders getting registered through various sources like, Web Portal, ESKER and Manual PO’s
Ensure the ‘customer PO to Order Booking’ SLA is met
Proactively communicate order status, shipment milestones, and any risks, providing solutions before issues impact the customer.
Ensure error-free documentation and timely shipment execution to create a hassle-free customer experience.
Exercise necessary controls w.r.t. backorder hygiene, order completeness, customer promise date, pricing / taxation / related checks etc. Validate/ plug inputs and resolve discrepancies (internal/ external stakeholders) and 100% adherence to Audit related Order Management guidelines
CAS: CAS (Customer Allegiance Score): Consistently monitoring and achieving CAS Score on monthly basis and devising plans to improve target scores with Projects and actions.
Demand Planning:
Generate monthly and quarterly forecast post discussion with commercial team on consensus forecasting numbers.
Responsible to define MTS and MTO product classification to achieve right inventory as per the AOP
Responsible to drive SIOP process which includes sales, factory, and product management team to align entire demand and supply and generate the consensus forecast.
Responsible for close coordination with other procurement planners in terms of sharing the forecast and issue resolution.
Responsible for developing the ROP level to meet proper demand and supply balance.
Responsible for coordination with Global Factories to expedite supplies
Measure and report forecast accuracy, propose, and implement solutions to improve forecast accuracy.
Leading Revenue execution calls.
Supply Planning and Procurement
Defining the Safety stock levels across network and monitor them per stocking norms.
Ensure timely placement of orders, follow-up for materials, track delivery.
Ensure there are no controllable stock out of materials.
Inventory investment / planning MTO inventory through decision paper process
Share the entire visibility to customer service team to create customer wise visibility for commercial team.
Work with Export- Import team to clear the consignment.
Follow up with warehouse for material GRN.
Data Analytics and Process Improvements
Responsible to support line manager for business analytics from demand and supply point of view
Use various techniques to automate the reports and analysis.
Responsible to support line manager for business analytics for ongoing projects directly related to planning and procurement function.
Position: Deputy Manager - Customer Service Location: Cochin Qualification: MBA Experience: Min 10+ years of experience in Customer Service, Order Management, Sales Operations, or Supply Chain Customer Support in manufacturing industry Salary: As Per Industry Standards Job Description: We are looking for a Customer Service ...
Responsibilities & Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management. Implementation of all processes and systems related to the service function at channel partners level. Ensuring standardized Service Infrastructure, ...
... Key Deliverables - Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management. - Implementation of all processes & systems related to the service function at channel partners level. - Ensuring standardized Service Infrastructure, facilities, ...
... will be responsible for driving quality excellence, managing large teams, ensuring compliance with process standards, and partnering with Operations to improve service delivery, customer experience, and business outcomes. How you'll make an impact Responsibilities: Quality Management & Governance - Lead and manage end-to-end ...
... implementation planning and adoption. - Strong understanding of service journeys, contact center operations, case management, knowledge management, service KPIs, and customer experience improvement levers. - Hands-on experience with AI, automation, analytics, CRM, service platforms, or digital workflow tools in customer service environments. ...
... code-wise service agencies, executing service agreements, and finalizing service costs and compliance requirements. - Service Process & Call Management: Develop standardized service procedures, manage the web-based call center, monitor service requests, and oversee FOC approvals, service claims, and settlements. - Customer ...
Role 1: Replacement to Current manager Role : Assistant / Deputy Manager : Customer-facing grievances, direct resolution, team coaching. - Strong communication skills - Experience in grievance handling/customer service - Ability to manage frontline staff - Knowledge of Motor Insurance will be added advantage Role 2: - (Compliance ...
... operations in 1951, we have steadily expanded our footprint across 17 manufacturing sites and 7 development and application centers, supporting both domestic and global markets. These facilities enable us to localize solutions, drive innovation, and respond with speed to dynamic customer and industry requirements. In FY ...
Responsibilities & Key Deliverables  Ensure compliance to system and processes in respect to areas in the department to deliver customer and market desirables  Benchmarking and implementation of world class technology for manufacturing  Plan and ensure optimum utilisation of man and assets  Initiating and Driving ...
... and Six Sigma initiatives. - Improve Overall Equipment Effectiveness (OEE). - Monitor and reduce cycle time, changeover time, and process losses. - Establish and track key production KPIs. - Lead productivity and cost reduction projects.3. Quality Management - Ensure compliance with IATF 16949, ISO 9001, and customer-specific ...
Responsibilities & Key Deliverables  Ensure compliance to system and processes in respect to areas in the department to deliver customer and market desirables  Benchmarking and implementation of world class technology for manufacturing  Plan and ensure optimum utilisation of man and assets  Initiating and Driving ...