Delivery & Customer Support Executive in Bombay, भारत

About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation
• Sales CRM
• ERP for Procurement & Finance
• Channel Partner Management
• Vendor Management
• Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

Key Responsibilities:

Software Implementation

• Handle end-to-end implementation of Buildesk ERP/CRM solutions for real estate clients.
• Understand customer business processes and map them to Buildesk workflows.
• Configure modules, user roles, permissions, and system settings based on client requirements.
• Coordinate implementation timelines and ensure successful project delivery.

Requirement Gathering

• Conduct requirement gathering sessions with customers.
• Prepare implementation documents, process flows, and functional requirement documents (FRDs) wherever required.
• Identify gaps and recommend best practices aligned with Buildesk functionalities.

Customer Onboarding & Training

• Conduct online and onsite product demonstrations.
• Train client teams, including Sales, CRM, Accounts, Collections, and Management users.
• Ensure successful user adoption through structured onboarding and knowledge transfer.

Customer Support

• Provide post-implementation support through calls, emails, remote sessions, and ticketing systems.
• Troubleshoot functional issues and provide timely resolutions.
• Coordinate with the Product and Technical teams for bug resolution and feature enhancements.
• Maintain high customer satisfaction through proactive communication and follow-ups.

Project Coordination

• Monitor project milestones and implementation progress.
• Maintain implementation documentation and status reports.
• Ensure timely completion of deliverables while meeting quality standards.

Requirements

• Strong communication and presentation skills.
• Excellent customer handling and relationship management abilities.
• Strong analytical and problem-solving skills.
• Ability to understand and document business processes.
• Experience in software implementation and customer training.
• Ability to manage multiple client projects simultaneously.
• Good documentation skills.
• Comfortable conducting online product demonstrations and training sessions.
• Basic understanding of SQL or databases will be an added advantage.

Preferred Experience

Candidates having experience in:

• ERP/CRM Implementation
• SaaS Product Delivery
• Functional Consulting
• Customer Success
• Software Support
• Real Estate ERP/CRM solutions

will be preferred.

Preferred Background

• Experience in ERP/CRM implementation or customer onboarding.
• Exposure to Requirement Gathering, UAT, Data Migration, User Training, and Go-Live Support.
• Prior experience in Real Estate ERP/CRM products will be an added advantage.