Debt Management Executive II -

Location: Bangalore

About the Team The Tele Debt Management team at Navi supports customers in managing their dues by engaging with them directly and assisting them with suitable repayment solutions. The team ensures a customer-centric approach while adhering to legal and company standards, contributing to the overall health of the portfolio.

About the Role As a Tele-Debt Management Executive, you will work closely with customers to help them manage their dues through effective communication and by setting up feasible repayment plans. The role involves ensuring timely payments, resolving payment-related issues, maintaining accurate records, and achieving defined performance goals while adhering to legal and company policies.

Key Responsibilities ● Ensure successful collections and achieve performance targets.

● Communicate the consequences of loan repayment defaults to customers in a clear and professional manner.

● Manage delinquent customer accounts.

● Ensure adherence to collection processes, compliance standards, and quality guidelines.

Must-Haves ● Minimum qualification: 12th-grade education or a bachelor's degree.

● Prior experience in collections is mandatory, with a minimum of 6 months.

● Ability to work independently as well as part of a team.

● Strong verbal and written communication skills; observant and

presentable.

● Basic knowledge of internet browsing and search engine usage.

● Proficiency in Hindi is mandatory. Knowledge of additional languages will be

an added advantage.

● DRA certification (preferred, not mandatory).

About Navi

We are on a mission to make finance simple, accessible, and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across loans, insurance, mutual funds, digital gold, and UPI. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organizations. But we're just getting started.

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration, and craftsmanship while celebrating learning, growth, and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system—the Navi OS—a set of principles that shape how we work and win together. You can explore them at https://jobeax.com/link/lEglNHrJ7jSw191Y to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive, and make a real impact.

Debt Management Executive II - NSA

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