Role Overview We are looking for a motivated L1 Network Engineer to join our IT Infrastructure team. The candidate will be responsible for providing first-level support for network-related incidents, monitoring network performance, and assisting in troubleshooting issues to ensure smooth network operations. This role requires a strong foundation in networking concepts and the ability to escalate complex issues to higher-level engineers.

Key Responsibilities

Monitor and manage network devices (routers, switches, firewalls, wireless access points, etc.) using NMS/monitoring tools.

Provide first-level troubleshooting of network incidents, connectivity issues, and outages.

Log and track tickets via ITSM/ServiceNow or other ticketing tools.

Support day-to-day network operations (LAN, WAN, WLAN, VPN).

Perform basic configuration and health checks of network devices under guidance.

Escalate unresolved issues to L2/L3 Network Engineers with proper documentation.

Assist in patching, cabling, and hardware replacement in data centers or office environments.

Ensure compliance with IT policies and maintain accurate documentation of network changes and incidents.

Required Skills & Knowledge

Good understanding of networking fundamentals : TCP/IP, DNS, DHCP, VLANs, Subnetting, Routing & Switching basics.

Familiarity with network hardware (Cisco/Juniper/Aruba/HP switches, routers, firewalls).

Knowledge of VPNs, Wireless networks, and basic firewall rules .

Hands-on with network monitoring tools (SolarWinds, PRTG, Nagios, etc.).

Exposure to ITSM tools (ServiceNow, Remedy, Jira Service Desk, etc.).

Strong problem-solving and communication skills.

Ability to work in 24/7 shift-based operations (if required).

Datacentre Network Engineer

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