Job Title: Business Operations Data Quality Analyst

Reporting To: Salesforce Platform Owner

Team: Business Operations Location: Chennai, India

Lloyd’s List Intelligence are the trusted experts delivering transparent and actionable maritime data empowering 60,000 professionals around the globe to make confident decisions that drive the safe, efficient, and lawful movement of trade by sea. Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into unique insight delivered through data and analytics services, news and commentary, and publications.

Our global teams span data and analytics, product management, editorial and market analysis, technology, marketing, sales, and customer success.

Role Profile

The Data Quality Analyst is responsible for improving the quality, consistency, and reliability of data across Salesforce and related business systems, helping to ensure reporting, dashboards, and business decisions are based on trusted information.

The successful candidate will be a detail-oriented, business-minded data professional with strong analytical and problem-solving skills. Working closely with stakeholders across the business, they will identify data quality issues, carry out data cleansing and validation activities, monitor adherence to data standards, and support the ongoing improvement of data governance practices.

The role supports the delivery of a structured data quality and governance programme, initially focused on core Salesforce data and related business systems. Responsibilities include monitoring data quality, investigating and resolving issues, identifying opportunities for improvement, and helping to establish trusted datasets that underpin reporting and analytics across the organisation. Over time, the role will also support data enrichment initiatives that improve the completeness, accuracy, and value of business information.

Key Responsibilities

· Maintain and improve the quality, accuracy, completeness, and consistency of data across Salesforce and related business systems.

· Execute data cleansing, validation, and correction activities to resolve data quality issues and improve confidence in business information.

· Monitor data quality metrics and investigate trends, recurring issues, and process gaps.

· Work with business stakeholders to identify data quality issues, prioritise improvements, and support the adoption of data standards and governance processes.

· Perform data audits and quality reviews to ensure information is fit for reporting, analytics, and operational use.

· Identify opportunities to improve data capture, reduce duplication, and minimise manual intervention across business systems.

· Support the development and maintenance of trusted datasets used in reporting and dashboards.

· Document data quality issues, data definitions, governance processes, and remediation activities in a clear and consistent manner.

· Support data enrichment initiatives to improve the completeness, accuracy, and value of customer, product, commercial, and operational data.

What We Are Looking For

Essential

· Experience working with Salesforce data in a Data Quality Analyst, Salesforce Analyst, Sales Operations Analyst, Revenue Operations Analyst, or similar role.

· Strong experience maintaining, cleansing, validating, and improving data quality within Salesforce.

· Experience creating reports and dashboards in Salesforce to support business reporting and decision-making.

· Advanced Excel skills, including data analysis, cleansing, validation, and manipulation of large datasets.

· Experience using Salesforce Data Loader or similar tools to perform data imports, updates, exports, and data maintenance activities.

· Strong attention to detail, with the ability to identify data quality issues, inconsistencies, and anomalies.

· Experience analysing data, identifying root causes of issues, and recommending practical improvements.

· Strong communication and stakeholder management skills, with the ability to work effectively across business functions.

· Working knowledge of data governance principles and data quality management practices.

· Well-organised and methodical, with the ability to manage multiple priorities and deliver high-quality work.

Desirable

· Experience working with reporting and analytics platforms such as Power BI, Snowflake, or Adobe Analytics, or advanced Salesforce reporting capabilities.

· Experience supporting data enrichment initiatives and third-party data sources.

· Experience working in subscription-based businesses, ideally within B2B SaaS, information services, media, maritime, or other data-led organisations.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most, but not all of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Please let us know of any adjustments we need to make for you to show us your best self.

Data Quality Analyst

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