About Us:

https://jobeax.com/link/Zj8w5wBIkTBoU5Oh is a rapidly growing AI-first SaaS company focused on creating a category-defining service intelligence product. Supported by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our swift traction in the market underscores our mission to empower enterprises to make accurate service decisions at scale. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data alongside insights from top experts. In complex service environments—such as high-tech devices, manufacturing, and medical devices— https://jobeax.com/link/Zj8w5wBIkTBoU5Oh helps service leaders excel in critical metrics like first-call resolution, turnaround time, and service margins. Learn more at https://jobeax.com/link/Zj8w5wBIkTBoU5Oh .

We are looking for a talented Data Annotator to join our team for a 6-month contract position. In this role, you will be responsible for reviewing technical documents, translating them into visual formats like graphs and flowcharts, and ensuring accurate annotation of technical specifications. The ideal candidate will possess excellent communication skills, a solid understanding of technical documentation, and hands-on experience with data visualization.

If you are passionate about transforming complex data into easy-to-understand visuals, have a knack for technical communication, and are comfortable working with flexible hours in a dynamic environment, this role might be a great fit for you.

Why Join Us:

At https://jobeax.com/link/Zj8w5wBIkTBoU5Oh , you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.

About the Team:

Join a passionate group of professionals dedicated to leveraging AI for impactful service solutions. Our team promotes a culture of learning and growth, encouraging every member to contribute ideas and drive projects forward.

What You'll Do

Read, analyze, and interpret complex technical documents such as product manuals, service guides, and troubleshooting procedures.

Translate technical content into accurate, well-structured pathways/flowcharts that reflect real-world service and troubleshooting logic.

Work directly with our Customer Success team to understand project requirements, clarify gaps, and deliver on agreed timelines.

Support customer SMEs by walking them through how our product works, including conducting training sessions when needed.

As you grow, take ownership of projects end to end, including understanding scope, estimating effort and timelines, and coordinating delivery.

Maintain quality standards so that every pathway/flowchart aligns with the source documentation.

Monitoring Operations

Participate in rotating monitoring shifts to ensure 24/7 coverage of our platform.

Monitor platform health, infrastructure, and alerts using tools such as Datadog.

Triage alerts, identify issues across cloud infrastructure and services, and escalate them promptly to on-call engineers with clear, accurate context.

Ensure smooth shift handovers and continuous coverage in coordination with teammates.

What You'll Need

2026 Engineering Graduate.
Excellent written and verbal communication, with the ability to explain technical information clearly and confidently to internal teams and customers.

Strong ability to read and understand technical documents and break them down logically.

A solid understanding of flowcharts and how they represent processes, decision points, and logical flow.

Foundational technical knowledge, including:

Core concepts of cloud computing and cloud infrastructure

Working knowledge of REST APIs, including endpoints, methods, request/response structure, and status codes
Familiarity with browser developer tools, such as the console and network tab

Sharp attention to detail and sound judgment in ambiguous situations.

A strong team player who collaborates well and handles pressure calmly.

Flexible working hours, primarily aligned with the PST time zone.

Good to Have

Experience with Microsoft Visio or similar diagramming tools

Exposure to monitoring tools like Datadog

Location: Bangalore (flexible hybrid working)

What We Do and Value:

At https://jobeax.com/link/Zj8w5wBIkTBoU5Oh , we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Company Perks & Benefits:

Competitive salary, equity, and spot bonuses.

Paid Time-off.

Comprehensive health insurance.

Paid parental leave.

Flexible Hybrid work.

Our Commitment to Diversity and Inclusion:

https://jobeax.com/link/Zj8w5wBIkTBoU5Oh is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!

Data Annotation (2026 Engineering Graduate)

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