About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Functional Summary
The CS Business Intelligence and Analytics (BI&A) team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our clients, internally and externally. Our team works to support Go to Market Services (GTMS) teams by building consolidated, strategic and scalable operational and analytics infrastructure for Visa core products, value added services, and internal processes.
Responsibilities
The Analyst will be responsible for owning the analytic function for GTMS business and performance metrics, both periodic and ad hoc. Specific activities may include:
- Become the subject expert on all things related to GTMS business reporting
- Own data and processes for daily, monthly, and quarterly executive reporting suites, ensuring timely and accurate delivery
- Coordinate across product and metric owners to define key metrics and follow-up on any outliers or deviations
- Create and maintain performance and monitoring dashboards around internal GTMS business metrics, including sales data, client care case performance, and CRM metrics
- Identify and resolve inconsistencies and data quality issues
- Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions
- Perform periodic and ad hoc end-to-end analyses to identify operational and business opportunities to drive Best in Class performance
- Work with stakeholders to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses
- Design and launch robust and intuitive Tableau and Power BI dashboards supporting best in class money movement client experience
- Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise
- Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment
- Independently perform analysis to derive insights and render robust, thoughtful results
- Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 3 or more years of relevant work experience with a Bachelor’s Degree or at least 1 year of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 2 years of relevant experience with a PhD
- Understanding of payments and operational client care functions
- Able to utilize AI tools without losing the “human touch” and domain expertise
- Expert proficiency in data visualization including Tableau, Power BI, and PowerPoint
- Big Data skills including SQL and ETL experience
- Functional knowledge of programming languages such as Python, Java, and/or Shell Scripting to support automation and data cleansing
- Familiarity with Microsoft Dynamics or other ERP/CRM tools
- Proficiency manipulating data from a variety of sources - Big data skills (Hadoop, Hive, Spark) and/or SQL skills required. Able to ‘talk data’ with technology partners
- Strong verbal, written, and interpersonal skills with the ability to summarize complex topics into easy to understand pieces
- Proficient in all MS Office applications
- Strong strategic thinking, problem-solving, and decision-making abilities, with the ability to translate complex data into actionable insights
- Ability to interact and manage stakeholders globally and across time-zones
- Visa experience or knowledge of the payments industry
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.