Customer Support Manager (Lead) in Bengaluru, India

Job Overview We are looking for a proactive and customer-focused E-commerce Executive to manage and resolve customer queries across multiple channels. The ideal candidate will be fluent in multiple languages to communicate effectively with a diverse customer base.

Handle customer inquiries via email, chat, phone, and social media in a timely and professional manner

Provide accurate information about products, services, and company policies

Collaborate with logistics, warehouse, and technical teams to resolve concerns and queries

Bachelor's degree in any field (preferred)

• 5- 7 years of industry experience
• Proven experience in e-commerce, customer support, or a similar role
• Fluency in multiple languages (e.g., English + Malayalam, Telugu, Tamil, Kannada, and Hindi)
• Familiarity with e-commerce platforms and CRM tools

Knowledge of customer support tools like Zoho Desk, Freshdesk, or similar is preferred

Strong typing and documentation skills

Time management and organizational skills

Competitive salary

Opportunity to work in a growing e-commerce environment

Skill development and career growth opportunities