Customer Support - FENWICK in Gurgaon, India - Jobeax
Vacancy description
Customer Support - FENWICK in Gurgaon, भारत
Vrinda International
Full-timeStandard weekly hours
Rs 1 lakh p.a.
Gurgaon, भारत
Summary
We are seeking a dedicated Customer Support Specialist to join our IT Services division, where you will serve as the primary point of contact for client inquiries. In this role, you will play a vital part in maintaining high customer satisfaction levels by efficiently resolving issues and providing timely assistance. The position requires a proactive individual who can navigate digital platforms with ease while delivering professional communication that reflects our commitment to quality service.
Responsibilities
Manage incoming customer interactions through chat and written channels with professionalism and speed.
Analyze and resolve client queries regarding technical or service-related matters, ensuring accurate and helpful responses.
Utilize strong typing abilities to handle multiple conversations simultaneously without compromising quality.
Apply problem-solving techniques to address complex issues and guide customers toward effective solutions.
Maintain proficiency with computer systems and internet tools to facilitate smooth service delivery.
Uphold a customer-first mindset, ensuring every interaction leaves the client feeling valued and supported.
Requirements
Requirements
Minimum of six months of relevant work experience in a customer-facing or support role.
Exceptional command of written English with the ability to compose clear, grammatically correct messages.
Demonstrated proficiency in typing and managing chat-based support environments.
A genuine orientation toward customer service with a focus on empathy and resolution.
Strong analytical skills to troubleshoot and solve problems independently.
Foundational knowledge of computer operations and internet navigation.
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