Actively hiring

Customer Support Executives / Customer Technical Support Executives

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,12,000 - 4,34,000 ₹ 3,12,000 - 4,34,000 /year

Experience

No experience required

No experience required

Apply By

26 Nov' 26

Posted 2 days ago

Fresher Job

67 applicants

About the job

Key Responsibilities:

1. Handle customer interactions through Chat and Voice support channels in a professional and timely manner.
2. Resolve customer queries, concerns, and service requests efficiently while ensuring a positive customer experience.
3. Maintain high standards of quality, productivity, customer satisfaction, and process compliance.
4. Accurately document customer interactions, resolutions, and follow-up actions in the designated systems.
5. Escalate complex issues to the appropriate teams when necessary and ensure timely resolution.
6. Meet individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
7. For technical support processes, assist customers with basic troubleshooting and explain technical concepts clearly and understandably.
8. Stay updated on process guidelines, products, services, and customer support best practices.

Additional Information:

1. 5 days working per week.
2. Shift duration of 10 hours, including a 1-hour break.
3. A cab facility is provided for all employees after completion of training.

Skill(s) required

Computer skills Customer Support Effective Communication English Proficiency (Spoken) English Proficiency (Written) Microsoft Teams MS-Excel MS-Office Technical Support

Earn certifications in these skills

Other requirements

Comfortable with rotational shifts (including night shifts) and rotational week-offs

Looking for a stable, long-term career in customer support

Strong verbal and written communication skills

Good understanding of technical terms and jargon for tech support

Strong problem-solving, customer service, and multitasking skills in a fast-paced environment

Basic computer proficiency and familiarity with customer support tools

Undergraduate candidates with at least 6 months of documented customer support experience, or graduate freshers

Salary

Probation:

Duration: 3 months

Salary during probation: ₹20,500 - 28,000 /month (only for freshers)

After probation:

Annual CTC: ₹ 3,12,000 - 4,34,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 3,00,000 - 4,10,000 /year

2. Variable pay: ₹ 12,000 - 24,000 /year

Perks

5 days a week Cab/Transportation facility Health Insurance

Number of openings

10

About Shivam Career Consultant

We are a placement agency, where we provide manpower to employers from freshers to experience. We provide the best candidates for reliability. We seek to distinguish ourselves by providing the most possible flexibility and reliability in customer service.

Activity on Internshala

Hiring since June 2019

6 opportunities posted

1 candidate hired

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