Customer Support Executive - Fresher in Bangalore, भारत

Customer Support Executive

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 2,16,000 - 2,40,000 ₹ 2,16,000 - 2,40,000 /year

Experience

No experience required

No experience required

Apply By

26 Nov' 26

Posted 3 days ago

Fresher Job

Be an early applicant

About the job

As a Customer Support Executive, you will be the first point of contact for cyclists, providing exceptional support across inquiries related to their orders and associated queries. Your role is key to ensuring a seamless rider experience, resolving issues efficiently, and building customer loyalty.

Key Responsibilities:

1. Handle rider inquiries via phone, email, and chat, providing prompt and professional assistance and ensure timely responses.
2. Assist with order tracking, exchanges, returns, refunds, and service bookings.
3. Address complaints effectively, collaborating with internal teams for quick solutions.
Proactively reach out to customers with concerns, turning negative experiences into positive ones.
4. Engage with top and loyal customers to understand their needs and enhance their experience.
5. Document feedback, technical issues, and service interactions to improve operations.

Skill(s) required

Effective Communication Interpersonal skills MS-Excel Operations Problem Solving Time Management

Earn certifications in these skills

Other requirements

1. Customer-first mindset.

2. Ability to engage and build relationships with customers over calls, emails, and messages.

3. Excellent communication (written & verbal) and active listening skills.

4. Strong problem-solving abilities with a calm and professional approach.

5. Excellent time management and multitasking skills.

6. Team player.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,16,000 - 2,40,000 /year

Perks

Informal dress code

Number of openings

1

About BUMSONTHESADDLE

Our mission is to get everyone excited about riding bikes - from simple and joyful commutes to racing some of the toughest races on the planet. We aim to build spaces and seed communities to share our passion every single day.

Activity on Internshala

Hiring since September 2016

85 opportunities posted

23 candidates hired

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