Customer Support Executive in Ernakulam, भारत

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Sreedhareeyam Farmherbs India Private Limited

Sreedhareeyam Farmherbs India Private Limited is a leading medicine manufacturing division

that focuses on innovative product development, quality control, and standardization of

traditional preparations. With years of continuous research and clinical trials, our products are

developed by adhering to the processes of ancient Ayurvedic texts and subjecting them to

modern pharmacological and safety tests. Our facility in Ernakulam, India is equipped with

state-of-the-art medicine manufacturing facilities, including a modern sterile eyedrop unit and a

fully-fledged quality control department. At Sreedhareeyam, we combine the latest technology

with the time-tested practice of Ayurveda to create a complete range of over 350 Ayurvedic

products that are distributed nationwide and exported globally.

Job Description

This is a full-time on-site role for a Customer Support Executive at Sreedhareeyam Farmherbs

India Communication Office in Kochi, Ernakulam. The Customer Support Executive will be

responsible for providing customer support, ensuring customer satisfaction, offering online

support, and delivering exceptional customer service. They will also be responsible for providing

online technical support to customers.

Key Responsibilities

Handle customer inquiries and complaints through chat support, phone, and socialmedia platforms.

Respond promptly and professionally to customer queries on eCommerce websites andsocial media channels.

Provide accurate information about products, services, and order status. Assist customers with placing orders, processing returns, and troubleshooting issues. Maintain a high level of customer satisfaction by addressing concerns effectively and

efficiently. Collaborate with other departments to resolve customer issues and improve service

processes. Stay updated on product knowledge and industry trends to provide informed responses

to customers.

 

 

 

Qualifications

Customer Support, Customer Satisfaction, and Customer Service skills Proficiency in English, Hindi, Malayalam, Tamil and Regional Languages Experience in providing online support and technical support Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Highly organized and detail-oriented Ability to multitask and work under pressure Proficiency in MS Office and CRM Suits Prior experience in the healthcare or pharmaceutical industry is a plus Bachelor's degree in a relevant field

How to Apply

Interested candidates are requested to send their updated resume and a cover letter detailing

their relevant experience and language proficiency to [email protected] with the subject

line Application for Customer Support Executive.

 

Job Requirements: Customer Support, Customer Satisfaction, Customer Service, Online Support, Technical Support, Communication, Interpersonal Skills, Problem-Solving, Decision-Making, Organization, Multitasking, MS Office, CRM Suits